/* AwSomate chat dashboard — brand colors + light/dark themes (default: light) */
:root,
html[data-theme="light"]{
  --primary:#071838;
  --primary-hover:#0A2250;
  --secondary:#0A2250;
  --secondary-hover:#050F24;
  --silver:#C5C9D1;
  --side:#f0f5ff; --side2:#e8eefc; --side-act:#dbeafe; --side-sub:#e0eaff;
  --side-text:#475569; --side-text-strong:#0f172a; --side-border:rgba(7,24,56,.12);
  --text:#2d3239; --muted:#5f6b7a; --line:rgba(7,24,56,.12);
  --bg:#eef2ff; --panel:rgba(255,255,255,.72); --panel-2:rgba(255,255,255,.55); --hover:rgba(7,24,56,.08); --input-bg:rgba(255,255,255,.88); --border:rgba(7,24,56,.18);
  --red:#071838; --orange:#0A2250; --green:#3cb44b; --blue:#071838; --yellow:#e6b200; --pink:#dbeafe;
  --shadow:0 12px 32px rgba(15,23,42,.1);
  --glass:rgba(255,255,255,.58); --glass-strong:rgba(255,255,255,.78);
  --login-bg:
    radial-gradient(ellipse 70% 55% at 15% 10%,rgba(7,24,56,.35),transparent 55%),
    radial-gradient(ellipse 60% 50% at 90% 85%,rgba(7,24,56,.4),transparent 50%),
    radial-gradient(ellipse 50% 40% at 50% 50%,rgba(11,11,15,.2),transparent 70%),
    linear-gradient(155deg,#1a0b18 0%,#0B0B0F 40%,#12081c 70%,#07060a 100%);
  --login-card:linear-gradient(160deg,rgba(12,12,16,.72) 0%,rgba(8,8,12,.55) 45%,rgba(18,10,28,.68) 100%);
  --login-text:#f2f3f7; --login-muted:rgba(197,201,209,.88);
  --login-input:rgba(0,0,0,.38); --login-border:rgba(255,255,255,.14);
}
html[data-theme="dark"]{
  --text:#e6e8ee; --muted:#9aa3b2; --line:#2a2f3a;
  --bg:#0f1117; --panel:rgba(23,26,34,.78); --panel-2:rgba(28,32,48,.72); --hover:rgba(255,255,255,.06); --input-bg:rgba(18,21,28,.9); --border:#3a4150;
  --shadow:0 12px 32px rgba(0,0,0,.45);
  --glass:rgba(18,20,30,.55); --glass-strong:rgba(23,26,34,.78);
  --login-bg:
    radial-gradient(ellipse 70% 55% at 15% 10%,rgba(7,24,56,.42),transparent 55%),
    radial-gradient(ellipse 60% 50% at 90% 85%,rgba(7,24,56,.48),transparent 50%),
    linear-gradient(155deg,#050507 0%,#0B0B0F 40%,#140a1f 70%,#050507 100%);
  --login-card:linear-gradient(160deg,rgba(10,10,14,.78) 0%,rgba(6,6,10,.62) 45%,rgba(22,12,34,.75) 100%);
  --login-text:#f2f3f7; --login-muted:rgba(197,201,209,.9);
  --login-input:rgba(0,0,0,.45); --login-border:rgba(255,255,255,.16);
  --side:#07080c; --side2:#12141c; --side-act:#2A1245; --side-sub:#3A1A5C;
  --side-text:#c7cede; --side-text-strong:#fff; --side-border:rgba(255,255,255,.06);
}
*{box-sizing:border-box}
[hidden]{display:none!important}
html{scroll-behavior:smooth}
html,body{margin:0;height:100%}
body{font:14.5px/1.5 "Open Sans","Segoe UI",Roboto,Arial,sans-serif;color:var(--text);background:var(--bg);-webkit-font-smoothing:antialiased}
*{scrollbar-width:thin;scrollbar-color:var(--primary) rgba(7,24,56,.1)}
*::-webkit-scrollbar{width:10px;height:10px}
*::-webkit-scrollbar-track{background:linear-gradient(180deg,rgba(239,246,255,.9),rgba(238,246,255,.85));border-radius:999px;margin:4px}
*::-webkit-scrollbar-thumb{
  background:var(--primary);
  border-radius:999px;border:2px solid transparent;background-clip:padding-box;
  box-shadow:0 4px 12px rgba(7,24,56,.28);
}
*::-webkit-scrollbar-thumb:hover{background:var(--primary-hover);background-clip:padding-box}
*::-webkit-scrollbar-corner{background:transparent}
html[data-theme="dark"] *{scrollbar-color:var(--primary) rgba(7,24,56,.22)}
html[data-theme="dark"] *::-webkit-scrollbar-track{background:rgba(26,29,40,.9)}
.page,.nav,.mb2,.hist-list,.hist-side,.hs-b,.cw-msgs,.set-body,.set-main,.set-tips,.side{scroll-behavior:smooth}
button{font:inherit;cursor:pointer;color:inherit;background:none;border:0;padding:0}
input,select,textarea{font:inherit;color:var(--text)}
a{color:var(--blue);cursor:pointer}
.err{color:var(--red);font-size:12.5px;min-height:16px;margin:6px 0}
.muted{color:var(--muted)}
.btn{
  display:inline-flex;align-items:center;justify-content:center;gap:6px;height:36px;padding:0 18px;
  border:1px solid rgba(255,255,255,.28);border-radius:999px;font-size:13px;font-weight:700;white-space:nowrap;color:#fff;cursor:pointer;
  background:var(--primary);
  box-shadow:0 10px 22px rgba(7,24,56,.28),0 2px 0 rgba(255,255,255,.28) inset,0 -1px 0 rgba(0,0,0,.1) inset;
  transition:transform .15s ease,box-shadow .15s ease,filter .15s ease;
}
.btn:hover{transform:translateY(-2px);filter:brightness(1.05);box-shadow:0 14px 28px rgba(7,24,56,.36),0 2px 0 rgba(255,255,255,.32) inset}
.btn.red{background:var(--primary);border-color:rgba(255,255,255,.28);color:#fff}
.btn.red:hover{background:var(--primary-hover);filter:brightness(1.05)}
.btn.blue{background:#071838;border-color:rgba(255,255,255,.28);color:#fff;box-shadow:0 10px 22px rgba(59,130,246,.28),0 2px 0 rgba(255,255,255,.28) inset}
.btn.orange{background:linear-gradient(135deg,#f59e0b,#ea580c);border-color:rgba(255,255,255,.28);color:#fff;box-shadow:0 10px 22px rgba(245,158,11,.28),0 2px 0 rgba(255,255,255,.28) inset}
.btn.ghost-red,.btn:not(.red):not(.blue):not(.orange){
  color:#0A2250;background:linear-gradient(160deg,#fff 0%,#eff6ff 55%,#f8fafc 100%);
  border:1px solid rgba(7,24,56,.2);
  box-shadow:0 8px 18px rgba(7,24,56,.12),0 2px 0 rgba(255,255,255,.9) inset;
}
.btn.ghost-red:hover,.btn:not(.red):not(.blue):not(.orange):hover{color:#071838;filter:none;background:linear-gradient(160deg,#fff,#eff6ff)}
.btn.red,.mf2 .btn.red,.btn.blue,.btn.orange{color:#fff}
.btn[disabled]{opacity:.45;cursor:default;transform:none;filter:none}
.btn.sm{height:30px;padding:0 14px;font-size:12px}
.btn.block{width:100%;height:44px;font-size:14.5px}
.inp{height:32px;border:1px solid var(--border);border-radius:3px;padding:0 10px;background:var(--input-bg);outline:0;font-size:13px;color:var(--text)}
.inp:focus{border-color:var(--primary)}
textarea.inp{height:auto;padding:8px 10px;resize:vertical}
.search{height:30px;border:1px solid var(--border);border-radius:16px;padding:0 14px;outline:0;font-size:12.5px;width:155px;background:var(--input-bg);color:var(--text)}
.search:focus{border-color:var(--primary)}
.logo-mark{display:inline-flex;align-items:center;justify-content:center;width:34px;height:28px;border-radius:6px;background:var(--primary);color:#fff;font:700 13px Georgia,serif;position:relative;letter-spacing:.5px}
.logo-mark:after{content:"";position:absolute;left:7px;bottom:-6px;border:4px solid transparent;border-top:5px solid var(--primary);border-left-width:2px}
.brand-logo{display:block;object-fit:contain;background:transparent}
.brand-logo-lg{width:210px;height:auto;margin:0 auto;filter:drop-shadow(0 10px 28px rgba(7,24,56,.4))}
.brand-logo-side{width:88px;height:auto;max-height:88px;border-radius:0;object-fit:contain;background:transparent;filter:drop-shadow(0 6px 14px rgba(0,0,0,.35))}
.brand-name{margin:12px 0 0;text-align:center;font-size:20px;font-weight:700;letter-spacing:.18em;text-transform:uppercase;background:linear-gradient(90deg,var(--silver),#fff,var(--silver));-webkit-background-clip:text;background-clip:text;color:transparent}

/* login — black glass / transparent gradient card */
.login{
  min-height:100%;display:flex;align-items:center;justify-content:center;background:var(--login-bg);
  position:relative;overflow:auto;padding:28px 12px;
}
.login:before{
  content:"";position:fixed;inset:0;pointer-events:none;z-index:0;
  background:
    radial-gradient(circle at 20% 30%,rgba(7,24,56,.18),transparent 28%),
    radial-gradient(circle at 80% 70%,rgba(7,24,56,.2),transparent 30%);
  filter:blur(2px);
}
.login-card{
  position:relative;z-index:1;width:440px;max-width:94vw;padding:46px 40px 36px;
  border-radius:22px;color:var(--login-text);
  background:var(--login-card);
  border:1.5px solid #60a5fa;
  background-clip:padding-box;
  box-shadow:
    0 24px 60px rgba(0,0,0,.45),
    0 0 0 1px rgba(96,165,250,.35),
    inset 0 1px 0 rgba(255,255,255,.12),
    0 0 80px rgba(59,130,246,.2);
  backdrop-filter:blur(22px) saturate(1.35);
  -webkit-backdrop-filter:blur(22px) saturate(1.35);
}
.login-card:after{
  content:"";position:absolute;inset:0;border-radius:inherit;pointer-events:none;
  background:linear-gradient(135deg,rgba(255,255,255,.14),transparent 35%,transparent 65%,rgba(7,24,56,.1));
  opacity:.9;
}
.login-logo{text-align:center;position:relative;z-index:1}
.login-card .brand-name,
.login-card h1,
.login-card label,
.login-card .err,
.login-card .btn,
.login-card .theme-toggle,
.login-card .su-sub,
.login-card .su-foot{position:relative;z-index:1}
.login-card h1{font-size:17px;font-weight:600;text-align:center;margin:18px 0 26px;color:rgba(242,243,247,.92);letter-spacing:.01em}
.login-card label{display:block;font-size:13.5px;font-weight:600;color:var(--login-muted);margin-bottom:14px}
.login-card input{
  display:block;width:100%;margin-top:7px;height:46px;padding:0 15px;
  border:1.5px solid #60a5fa;border-radius:11px;font-size:15px;outline:0;
  background:var(--login-input);color:#fff;
  box-shadow:inset 0 1px 2px rgba(0,0,0,.35),0 0 0 1px rgba(96,165,250,.18);
  transition:border-color .15s,box-shadow .15s,background .15s;
}
.login-card input::placeholder{color:rgba(197,201,209,.45)}
.login-card input:focus{
  border-color:#93c5fd;
  background:rgba(0,0,0,.5);
  box-shadow:0 0 0 3px rgba(96,165,250,.28),inset 0 1px 2px rgba(0,0,0,.35);
}
.login-card .err{color:#ff7eb9}
.login-card a{color:#93c5fd}
.login-card .btn.red.block{
  margin-top:8px;width:100%;height:48px;border-radius:12px;border:1.5px solid #60a5fa;font-size:15.5px;
  background:linear-gradient(135deg,#3b82f6,#2563eb)!important;color:#fff!important;
  box-shadow:0 10px 28px rgba(59,130,246,.4),inset 0 1px 0 rgba(255,255,255,.28);
}
.login-card .btn.red.block:hover{
  transform:translateY(-1px);filter:brightness(1.06);
  background:linear-gradient(135deg,#60a5fa,#3b82f6)!important;
  box-shadow:0 14px 32px rgba(59,130,246,.5),inset 0 1px 0 rgba(255,255,255,.3);
}
.su-sub,.su-foot{color:var(--login-muted);text-align:center;font-size:12.5px}
.su-foot{margin-top:18px}
.login-card .brand-name{
  background:linear-gradient(90deg,#9ca3af,#fff,#C5C9D1,#fff,#9ca3af);
  -webkit-background-clip:text;background-clip:text;color:transparent;
}
.theme-toggle{
  display:inline-flex;align-items:center;justify-content:center;gap:8px;margin:16px auto 0;width:100%;height:38px;
  border:1px solid var(--login-border);border-radius:10px;
  background:rgba(255,255,255,.04);color:var(--login-muted);font-size:12.5px;font-weight:600;
  backdrop-filter:blur(8px);
}
.theme-toggle:hover{color:#fff;border-color:rgba(7,24,56,.55);background:rgba(7,24,56,.1)}
.theme-toggle .theme-ico{font-size:14px;line-height:1}
html[data-theme="light"] .theme-ico-sun{display:none}
html[data-theme="dark"] .theme-ico-moon{display:none}
.theme-btn{position:relative}
.theme-btn svg{width:18px;height:18px;stroke:currentColor;fill:none}
html[data-theme="light"] .theme-btn .theme-ico-sun{display:none}
html[data-theme="dark"] .theme-btn .theme-ico-moon{display:none}

/* shell */
.app{display:flex;height:100vh;overflow:hidden;position:relative;background:
  radial-gradient(ellipse 80% 60% at 0% 0%,rgba(7,24,56,.16),transparent 55%),
  radial-gradient(ellipse 70% 55% at 100% 10%,rgba(7,24,56,.18),transparent 50%),
  radial-gradient(ellipse 60% 50% at 70% 100%,rgba(14,165,233,.12),transparent 55%),
  linear-gradient(160deg,#f4f6ff 0%,#eef1fb 40%,#eff6ff 100%)}
html[data-theme="dark"] .app{background:
  radial-gradient(ellipse 80% 60% at 0% 0%,rgba(7,24,56,.22),transparent 55%),
  radial-gradient(ellipse 70% 55% at 100% 10%,rgba(7,24,56,.25),transparent 50%),
  linear-gradient(160deg,#0b0c12 0%,#12141c 45%,#160f1e 100%)}
.app:before{content:"";position:absolute;inset:0;pointer-events:none;z-index:0;background:
  radial-gradient(circle at 20% 30%,rgba(255,255,255,.35),transparent 28%),
  radial-gradient(circle at 85% 70%,rgba(255,255,255,.2),transparent 30%);opacity:.7}
html[data-theme="dark"] .app:before{opacity:.15}
.side{width:220px;background:var(--glass);color:var(--side-text);display:flex;flex-direction:column;flex:none;position:relative;z-index:40;border-right:1px solid var(--side-border);box-shadow:8px 0 32px rgba(15,23,42,.06);backdrop-filter:blur(18px) saturate(1.2);-webkit-backdrop-filter:blur(18px) saturate(1.2)}
html[data-theme="dark"] .side{background:rgba(10,12,18,.72)}
.side-logo{
  height:104px;display:flex;align-items:center;justify-content:center;padding:14px 12px 12px;
  background:linear-gradient(160deg,#0B0B0F 0%,#1a0b18 45%,#12081c 100%);
  border-bottom:1px solid rgba(255,255,255,.06);
}
.side-logo .brand-logo-side{
  width:96px;height:auto;max-height:92px;border-radius:0;background:transparent;
  padding:0;box-sizing:border-box;
}
.status-wrap{position:relative;padding:10px 16px 10px}
.status-pill{width:100%;height:34px;border-radius:17px;background:var(--primary);color:#fff;display:flex;align-items:center;gap:8px;padding:0 12px 0 16px;font-weight:700;font-size:13.5px;box-shadow:0 8px 18px rgba(7,24,56,.28)}
.status-pill span{flex:1;text-align:left}
.dot{display:inline-block;width:9px;height:9px;border-radius:50%;background:#9aa3b2;flex:none}
.dot.online{background:#27c24c}.dot.away{background:#f5a623}.dot.invisible{background:#9aa3b2;box-shadow:inset 0 0 0 2px var(--side)}.dot.offline{background:#c8ced6}
.status-menu{position:absolute;left:16px;right:16px;top:48px;background:var(--panel);border-radius:10px;box-shadow:var(--shadow);padding:4px;z-index:60;border:1px solid var(--line)}
.status-menu button{display:flex;align-items:center;gap:9px;width:100%;padding:9px 12px;color:var(--text);border-radius:8px;font-size:13.5px}
.status-menu button:hover{background:var(--hover)}
.nav{flex:1;overflow-y:auto;margin-top:4px;padding:0 8px}
.nav>a{display:flex;align-items:center;gap:12px;height:48px;padding:0 14px;color:var(--side-text);text-decoration:none;font-size:14.5px;position:relative;user-select:none;border-radius:12px;margin-bottom:2px}
.nav>a svg{width:19px;height:19px;fill:currentColor;flex:none;opacity:.9}
.nav>a:hover{background:var(--side2);color:var(--side-text-strong)}
.nav>a.active{background:linear-gradient(135deg,rgba(7,24,56,.16),rgba(7,24,56,.18));color:var(--side-text-strong);font-weight:700;box-shadow:inset 0 0 0 1px rgba(7,24,56,.18)}
.nav .chev{margin-left:auto;width:8px;height:8px;border-right:1.6px solid currentColor;border-bottom:1.6px solid currentColor;transform:rotate(45deg) translateY(-3px);transition:transform .28s ease}
.nav>a.open .chev{transform:rotate(-135deg) translateY(-1px)}
.nav>a.open{background:var(--side-act);color:var(--side-text-strong)}
.sub{
  display:grid;grid-template-rows:0fr;margin:0 4px;border-radius:10px;background:transparent;
  transition:grid-template-rows .32s ease,margin .32s ease,background-color .25s ease;
}
.sub.open{grid-template-rows:1fr;margin:0 4px 6px;background:var(--side-sub)}
.sub-inner{overflow:hidden;min-height:0;opacity:0;transform:translateY(-4px);transition:opacity .25s ease,transform .32s ease;padding:0}
.sub.open .sub-inner{opacity:1;transform:translateY(0);padding:4px 0 6px}
.sub a{display:block;padding:9px 12px 9px 46px;color:var(--side-text);text-decoration:none;font-size:13.5px;border-radius:8px}
.sub a:hover{color:var(--side-text-strong);background:rgba(255,255,255,.35)}
.sub a.active{color:var(--primary);font-weight:700}
.sub a.nav-agent{
  display:flex;align-items:center;gap:8px;padding:8px 10px 8px 40px;font-size:13px;font-weight:600;
}
.sub a.nav-agent .na-dot{
  width:8px;height:8px;border-radius:50%;flex:none;background:#94a3b8;
  box-shadow:0 0 0 2px rgba(148,163,184,.25);
}
.sub a.nav-agent .na-dot.online{background:#22c55e;box-shadow:0 0 0 2px rgba(34,197,94,.28)}
.sub a.nav-agent .na-dot.away{background:#f59e0b;box-shadow:0 0 0 2px rgba(245,158,11,.28)}
.sub a.nav-agent .na-dot.invisible{background:#94a3b8}
.sub a.nav-agent .na-name{flex:1;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.sub a.nav-agent .na-meta{font-size:10.5px;font-weight:600;color:#94a3b8;text-transform:capitalize}
.sub a.nav-viewall{margin-top:4px;border-top:1px solid rgba(7,24,56,.08);font-weight:700;color:var(--primary)}
/* Agent DM panel */
.dm-layer{
  position:fixed;right:18px;bottom:52px;z-index:80;width:min(380px,calc(100vw - 40px));
}
.dm-panel{
  display:flex;flex-direction:column;height:min(460px,70vh);
  background:#fff;border:1px solid rgba(7,24,56,.14);border-radius:16px;
  box-shadow:0 18px 48px rgba(15,23,42,.22);overflow:hidden;
}
.dm-h{
  display:flex;align-items:center;gap:10px;padding:0 12px;height:48px;flex:none;
  background:#071838;color:#fff;
}
.dm-h b{font-size:14px;font-weight:700}
.dm-dot{width:9px;height:9px;border-radius:50%;background:#94a3b8;flex:none}
.dm-dot.online{background:#22c55e}.dm-dot.away{background:#f59e0b}
.dm-x{width:28px;height:28px;border-radius:50%;color:#fff;font-size:18px;line-height:1;background:rgba(255,255,255,.14)}
.dm-x:hover{background:rgba(255,255,255,.28)}
.dm-msgs{flex:1;overflow:auto;padding:12px;background:#f8fafc;min-height:0}
.dm-row{margin:0 0 10px;max-width:88%}
.dm-row.me{margin-left:auto}
.dm-row .dm-b{
  display:inline-block;padding:8px 12px;border-radius:12px;font-size:13px;line-height:1.4;
  background:#fff;border:1px solid rgba(7,24,56,.1);color:#0f172a;word-break:break-word;
}
.dm-row.me .dm-b{background:#071838;color:#fff;border-color:transparent}
.dm-row .dm-m{display:block;margin-top:3px;font-size:11px;color:#94a3b8}
.dm-row.me .dm-m{text-align:right}
.dm-reply{
  display:flex;gap:8px;padding:10px;border-top:1px solid rgba(7,24,56,.1);background:#fff;flex:none;align-items:flex-end;
}
.dm-reply textarea{
  flex:1;resize:none;border:1px solid rgba(7,24,56,.16);border-radius:10px;padding:8px 10px;
  font:inherit;min-height:40px;max-height:90px;outline:0;
}
.dm-reply textarea:focus{border-color:#071838;box-shadow:0 0 0 3px rgba(7,24,56,.12)}
.dm-empty{text-align:center;color:#94a3b8;padding:28px 16px;font-size:13px}
.nbadge{margin-left:auto;min-width:22px;height:22px;border-radius:50%;background:#fff;color:var(--secondary);font-style:normal;font-size:11.5px;font-weight:700;display:flex;align-items:center;justify-content:center;box-shadow:0 2px 8px rgba(7,24,56,.2)}
.nav>a.active .nbadge{background:var(--primary);color:#fff}
.side-foot{padding:10px 12px 14px;text-align:center}
.initials{
  margin-bottom:12px;letter-spacing:.14em;font-size:13px;font-weight:800;text-transform:uppercase;
  background:var(--primary);
  -webkit-background-clip:text;background-clip:text;color:transparent;
}
.serve-btn{
  width:100%;height:42px;border-radius:999px;font-size:14.5px;font-weight:700;color:#fff;border:1px solid rgba(255,255,255,.28);
  background:var(--primary);
  box-shadow:0 10px 22px rgba(7,24,56,.28),0 2px 0 rgba(255,255,255,.28) inset;
  transition:transform .15s ease,box-shadow .15s ease,filter .15s ease;
}
.serve-btn:hover{transform:translateY(-2px);filter:brightness(1.05);background:var(--primary-hover);box-shadow:0 14px 28px rgba(7,24,56,.36)}
.serve-btn.zero{
  color:#fff;opacity:.92;
  background:var(--primary);
  box-shadow:0 10px 22px rgba(7,24,56,.22),0 2px 0 rgba(255,255,255,.28) inset;
}
html[data-theme="dark"] .serve-btn.zero{color:#fff;background:var(--primary)}
html[data-theme="dark"] .initials{color:#f2e9ff;-webkit-text-fill-color:#f2e9ff}
.serve-btn.hot{animation:pulse 1.4s infinite}
@keyframes pulse{50%{box-shadow:0 0 0 6px rgba(7,24,56,.35)}}

.main{flex:1;display:flex;flex-direction:column;min-width:0;position:relative;z-index:1;background:transparent}
.top{height:58px;border-bottom:1px solid var(--line);display:flex;align-items:center;padding:0 22px 0 30px;flex:none;position:relative;z-index:60;background:var(--glass-strong);backdrop-filter:blur(16px) saturate(1.25);-webkit-backdrop-filter:blur(16px) saturate(1.25);box-shadow:0 8px 24px rgba(15,23,42,.04)}
.top-title{font-weight:700;font-size:16px;flex:1;color:var(--text)}
.top-icons{display:flex;align-items:center;gap:10px}
.ti{width:38px;height:38px;display:flex;align-items:center;justify-content:center;color:#8b93a3;position:relative;border-radius:12px;border:1px solid transparent;background:rgba(255,255,255,.35);transition:background .15s,color .15s,border-color .15s,transform .15s}
html[data-theme="dark"] .ti{background:rgba(255,255,255,.04)}
.ti svg{width:22px;height:22px;fill:currentColor}
.ti.avatar svg{width:32px;height:32px;fill:none;color:var(--muted)}
.ti.avatar{width:40px;height:40px;border:1px solid var(--border);border-radius:50%;background:var(--glass)}
.ti:hover{color:var(--secondary);background:rgba(255,255,255,.7);border-color:rgba(7,24,56,.18);transform:translateY(-1px)}
.ti.ok{color:#9ad3a5}.ti.bad{color:var(--red)}
.bell-badge{position:absolute;top:0;right:0;min-width:16px;height:16px;border-radius:8px;background:var(--primary);color:#fff;font-size:10px;font-style:normal;font-weight:700;display:flex;align-items:center;justify-content:center;padding:0 4px;box-shadow:0 2px 8px rgba(7,24,56,.35)}
.dd-wrap{position:relative;z-index:70}
.dd{position:absolute;right:0;top:40px;background:#fff;border:1px solid var(--line);border-radius:10px;box-shadow:0 16px 40px rgba(15,23,42,.22);z-index:90;min-width:210px;color:var(--text)}
html[data-theme="dark"] .dd{background:#1a1d28;border-color:rgba(255,255,255,.1);box-shadow:0 16px 40px rgba(0,0,0,.5)}
.prof-head{display:flex;gap:12px;align-items:center;padding:14px 16px;border-bottom:1px solid var(--line)}
.prof-head .pav{width:34px;height:34px;border-radius:50%;border:1px solid var(--border);background:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Ccircle cx='12' cy='9' r='4' fill='none' stroke='%23999' stroke-width='1.5'/%3E%3Cpath d='M4 20a8 8 0 0 1 16 0' fill='none' stroke='%23999' stroke-width='1.5'/%3E%3C/svg%3E") center/70% no-repeat}
.prof-head b{display:block;font-weight:600}.prof-head a{font-size:11px;color:var(--muted);text-decoration:none}
.dd.prof button{display:block;width:100%;text-align:left;padding:11px 16px;font-size:12.5px;color:var(--text)}
.dd.prof button:hover{background:var(--hover)}
.dd.prof button.center{text-align:center;border-top:1px solid var(--line)}
.info{display:inline-flex;width:13px;height:13px;border:1px solid #666;border-radius:50%;font-size:9px;align-items:center;justify-content:center;font-weight:700;margin-left:3px}
.dd.notif{width:330px;max-height:420px;overflow:auto}
.dd.notif .nh{display:flex;justify-content:space-between;padding:10px 14px;border-bottom:1px solid var(--line);font-weight:600}
.dd.notif .ni{padding:10px 14px;border-bottom:1px solid var(--line);cursor:pointer}
.dd.notif .ni:hover{background:var(--hover)}
.dd.notif .ni small{display:block;color:var(--muted)}
.dd.notif .ni.unread{background:#f3eefb}
html[data-theme="dark"] .dd.notif .ni.unread{background:rgba(7,24,56,.22)}
html[data-theme="dark"] .dd.notif .ni:hover,html[data-theme="dark"] .dd.prof button:hover{background:rgba(255,255,255,.06)}
.page{flex:1;overflow:auto;position:relative;z-index:1;background:transparent}

/* generic page parts */
.toolbar{display:flex;align-items:center;gap:10px;padding:10px 20px;border-bottom:1px solid var(--line);min-height:50px;flex-wrap:wrap;background:var(--panel)}
.toolbar .sp{flex:1}
.circle-btn{width:28px;height:28px;border-radius:50%;border:1px solid var(--border);display:inline-flex;align-items:center;justify-content:center;color:var(--text);flex:none;background:var(--panel)}
.circle-btn svg{width:14px;height:14px}
select.sel,select.sel-pill,.mb2 select.inp{
  height:36px;min-width:148px;padding:0 40px 0 16px;border-radius:999px;font-size:13px;font-weight:700;
  border:1px solid rgba(255,255,255,.28);color:#fff!important;cursor:pointer;outline:0;
  -webkit-appearance:none!important;appearance:none!important;color-scheme:dark;
  background-color:var(--primary)!important;
  background-image:
    var(--primary),
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' viewBox='0 0 24 24'%3E%3Cpath d='M6 9l6 6 6-6' fill='none' stroke='%23ffffff' stroke-width='2.4'/%3E%3C/svg%3E")!important;
  background-size:auto,15px!important;
  background-position:center,right 12px center!important;
  background-repeat:no-repeat!important;
  box-shadow:0 10px 22px rgba(7,24,56,.28),0 2px 0 rgba(255,255,255,.28) inset,0 -1px 0 rgba(0,0,0,.12) inset;
  transition:transform .15s ease,box-shadow .15s ease,filter .15s ease;
}
select.sel:hover,select.sel-pill:hover,.mb2 select.inp:hover{
  transform:translateY(-2px);filter:brightness(1.05);
  box-shadow:0 14px 28px rgba(7,24,56,.34),0 2px 0 rgba(255,255,255,.32) inset;
}
select.sel:focus,select.sel-pill:focus,.mb2 select.inp:focus{box-shadow:0 14px 28px rgba(7,24,56,.36),0 0 0 3px rgba(7,24,56,.18)}
select.sel option,select.sel-pill option,.mb2 select.inp option{color:#0f172a;background:#fff;font-weight:600}
.seg{
  display:inline-flex;gap:4px;padding:4px;border-radius:999px;overflow:visible;
  border:1px solid rgba(7,24,56,.16);
  background:linear-gradient(160deg,rgba(255,255,255,.88),rgba(239,246,255,.72));
  box-shadow:0 8px 20px rgba(7,24,56,.08),inset 0 1px 0 rgba(255,255,255,.8);
}
.seg button{
  height:32px;padding:0 18px;font-size:10.5px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;
  border:0;border-radius:999px;color:#6a4a86;background:transparent;transition:color .15s,background .15s,box-shadow .15s,transform .12s;
}
.seg button:hover{color:var(--primary);background:rgba(7,24,56,.08)}
.seg button.on{
  color:#fff;
  background:var(--primary);
  box-shadow:0 8px 18px rgba(7,24,56,.28),inset 0 1px 0 rgba(255,255,255,.28);
}
.tabs2{
  display:inline-flex;gap:3px;padding:3px;border-radius:14px;overflow:visible;
  border:1px solid rgba(7,24,56,.16);
  background:linear-gradient(160deg,rgba(255,255,255,.88),rgba(239,246,255,.72));
  box-shadow:0 6px 16px rgba(7,24,56,.07),inset 0 1px 0 rgba(255,255,255,.8);
}
.tabs2 button{
  height:30px;padding:0 12px;font-size:10px;font-weight:700;letter-spacing:.03em;text-transform:uppercase;
  border:0;border-radius:11px;background:transparent;color:#6a4a86;transition:color .15s,background .15s,box-shadow .15s;
}
.tabs2 button:hover{color:var(--primary);background:rgba(7,24,56,.08)}
.tabs2 button.on{
  color:#fff;
  background:var(--primary);
  box-shadow:0 6px 14px rgba(7,24,56,.24),inset 0 1px 0 rgba(255,255,255,.28);
}
html[data-theme="dark"] .seg,html[data-theme="dark"] .tabs2{
  background:linear-gradient(160deg,rgba(26,29,40,.9),rgba(34,24,48,.85));
  border-color:rgba(255,255,255,.08);
  box-shadow:0 8px 20px rgba(0,0,0,.25),inset 0 1px 0 rgba(255,255,255,.05);
}
html[data-theme="dark"] .seg button,html[data-theme="dark"] .tabs2 button{color:rgba(255,255,255,.72)}
html[data-theme="dark"] .seg button:hover,html[data-theme="dark"] .tabs2 button:hover{color:#fff;background:rgba(7,24,56,.16)}
html[data-theme="dark"] .seg button.on,html[data-theme="dark"] .tabs2 button.on{color:#fff}
.tbl{width:100%;border-collapse:collapse}
.tbl th{text-align:left;font-weight:700;font-size:13.5px;padding:12px 14px;border-bottom:1px solid var(--line);color:var(--text)}
.tbl td{padding:13px 14px;border-bottom:1px solid var(--line);vertical-align:top;font-size:14px;color:var(--muted)}
.tbl tr.click{cursor:pointer}
.tbl tr.click:hover td{background:var(--hover)}
.tbl tr.sel td{background:var(--panel-2)}
.tbl tr.bold td{font-weight:700;color:var(--text)}
.tbl input[type=checkbox]{width:14px;height:14px}
.empty{padding:40px;text-align:center;color:var(--muted)}
.foot-note{text-align:center;color:#6c757d;font-size:12px;padding:20px}
.hero{max-width:820px;margin:0 auto;padding:30px 20px;text-align:center}
.hero h2{font-size:18px;margin:10px 0 8px}
.hero p{color:#555}
.hero-empty{
  max-width:720px;min-height:calc(100% - 40px);margin:40px auto;padding:48px 28px;
  display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;
}
.hero-empty h2{
  margin:0 0 14px;font-size:clamp(1.7rem,3.2vw,2.35rem);font-weight:800;letter-spacing:-.02em;line-height:1.2;
  background:var(--primary);-webkit-background-clip:text;background-clip:text;color:transparent;
}
.hero-empty p{margin:0 0 22px;max-width:460px;font-size:16.5px;line-height:1.6;color:var(--muted)}
.btn-pill{
  display:inline-flex;align-items:center;justify-content:center;min-height:52px;padding:0 28px;border-radius:999px;
  font-size:15px;font-weight:700;color:#fff;border:0;text-decoration:none;
  background:var(--primary);
  box-shadow:0 12px 28px rgba(7,24,56,.3),0 2px 0 rgba(255,255,255,.28) inset;
  transition:transform .15s ease,box-shadow .15s ease,filter .15s ease;
}
.btn-pill:hover{transform:translateY(-2px);filter:brightness(1.05);color:#fff;text-decoration:none;box-shadow:0 16px 34px rgba(7,24,56,.38)}
html[data-theme="dark"] .hero-empty h2{color:#f2e9ff;-webkit-text-fill-color:#f2e9ff}
.chk{display:flex;align-items:center;gap:8px;padding:5px 0;cursor:pointer;font-size:13px}
.chk input{width:15px;height:15px;margin:0}
.ic-ok{color:#2c7be5;font-weight:700}
.tag{display:inline-flex;align-items:center;gap:5px;background:#e8eef7;color:#2a4a7a;border-radius:10px;padding:1px 9px;font-size:11.5px;margin:2px 4px 2px 0}
.tag button{font-size:13px;line-height:1;color:inherit}
.rate{font-weight:700;font-size:12px}.rate.good{color:#2e9e45}.rate.bad{color:var(--red)}
.cnt-badge{display:inline-flex;min-width:22px;height:17px;border-radius:2px;background:#eceef0;font-size:10.5px;align-items:center;justify-content:center;margin-right:8px;color:#555;font-weight:600;padding:0 4px}
.flag{font-size:14px;line-height:1;vertical-align:-1px;display:inline-flex;align-items:center}
.flag-img,.vchip .flag-img{
  width:20px;height:15px;object-fit:cover;border-radius:2px;display:block;
  box-shadow:0 0 0 1px rgba(15,23,42,.12);background:#e2e8f0;
}
.osb{display:inline-flex;gap:5px;align-items:center;flex-wrap:nowrap;white-space:nowrap;max-width:100%;position:relative}
.osb svg,.osb .vico{width:15px;height:15px;display:block;flex:none}
.vchip{
  display:inline-flex;align-items:center;justify-content:center;gap:0;
  width:28px;height:28px;padding:0;border-radius:999px;
  color:#071838;
  background:linear-gradient(135deg,rgba(7,24,56,.1),rgba(7,24,56,.12));
  border:1px solid rgba(7,24,56,.16);box-shadow:0 2px 6px rgba(15,23,42,.05);
  position:relative;
}
.vchip.ico-only{font-size:0;line-height:0}
.vchip.ico-only.loc{overflow:visible}
.vchip.ico-only.loc .flag-img{width:22px;height:16px;border-radius:3px}
.vchip em{display:none}
.vchip .flag{font-size:14px;line-height:1;display:inline-flex}
.vchip .vico{width:15px;height:15px;flex:none}
.vchip.muted{opacity:.55}
/* Hover labels for country / OS / browser icons */
.vchip.tip[data-tip]:hover::after,
.vchip.tip[data-tip]:focus-visible::after{
  content:attr(data-tip);
  position:absolute;left:50%;bottom:calc(100% + 8px);transform:translateX(-50%);
  z-index:80;pointer-events:none;white-space:nowrap;
  background:#0f172a;color:#fff;font-size:12px;font-weight:650;line-height:1.2;
  padding:6px 10px;border-radius:8px;
  box-shadow:0 8px 20px rgba(15,23,42,.28);
}
.vchip.tip[data-tip]:hover::before,
.vchip.tip[data-tip]:focus-visible::before{
  content:"";position:absolute;left:50%;bottom:calc(100% + 2px);transform:translateX(-50%);
  z-index:81;pointer-events:none;
  border:6px solid transparent;border-top-color:#0f172a;
}
.vt td:has(.osb){overflow:visible}
.vt .osb{overflow:visible;z-index:1}
.vt tr:hover .osb{z-index:5}
.cw-h .vchip{
  color:#fff;background:rgba(255,255,255,.16);border-color:rgba(255,255,255,.22);
  box-shadow:0 2px 8px rgba(0,0,0,.12),inset 0 1px 0 rgba(255,255,255,.2);
}
.cw-h .vchip .vico{stroke:#fff}

/* home */
.home{padding:22px 32px 44px}
.hello{font-size:20px;font-weight:700;padding:10px 0 14px;border-bottom:1px solid var(--line);position:relative;margin-bottom:24px}
.hello:after{content:"";position:absolute;left:0;bottom:-1px;width:180px;height:3px;border-radius:2px;background:var(--primary)}
.cards{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:20px;width:100%;max-width:none}
.hcard{
  position:relative;overflow:hidden;padding:24px 24px 22px;min-height:210px;display:flex;flex-direction:column;
  border-radius:18px;border:1px solid rgba(255,255,255,.7);
  background:linear-gradient(160deg,rgba(255,255,255,.82) 0%,rgba(239,246,255,.78) 100%);
  box-shadow:0 14px 34px rgba(15,23,42,.1),0 2px 0 rgba(255,255,255,.85) inset,0 -1px 0 rgba(7,24,56,.06) inset;
  backdrop-filter:blur(14px) saturate(1.2);-webkit-backdrop-filter:blur(14px) saturate(1.2);
  transform:translateY(0);transition:transform .18s ease,box-shadow .18s ease;
}
.hcard:before{
  content:"";position:absolute;left:0;top:0;bottom:0;width:5px;
  background:var(--primary);border-radius:18px 0 0 18px;
}
.hcard:after{
  content:"";position:absolute;right:-30px;top:-30px;width:110px;height:110px;border-radius:50%;
  background:radial-gradient(circle,rgba(7,24,56,.14),transparent 70%);pointer-events:none;
}
.hcard:hover{transform:translateY(-6px);box-shadow:0 22px 44px rgba(15,23,42,.16),0 2px 0 rgba(255,255,255,.9) inset}
.hcard h3{margin:0 0 14px;font-size:16.5px;display:flex;align-items:center;gap:10px;color:var(--text);position:relative;z-index:1}
.hcard h3 .hico{
  width:40px;height:40px;border-radius:12px;display:inline-flex;align-items:center;justify-content:center;
  background:linear-gradient(145deg,var(--primary),var(--secondary));color:#fff;
  box-shadow:0 10px 18px rgba(7,24,56,.28);
}
.hcard h3 .hico svg{width:18px;height:18px;fill:currentColor;stroke:currentColor}
.hcard p{margin:0 0 16px;color:var(--muted);flex:1;font-size:14.5px;line-height:1.55;position:relative;z-index:1}
.hcard a{
  position:relative;z-index:1;align-self:flex-start;color:#fff;text-decoration:none;font-size:13.5px;font-weight:700;
  padding:9px 14px;border-radius:999px;background:var(--primary);
  box-shadow:0 8px 18px rgba(7,24,56,.28);
}
.hcard a:hover{filter:brightness(1.05);text-decoration:none}
/* Widget — indigo */
.hcard-widget{background:linear-gradient(160deg,#fff 0%,#eef2ff 55%,#e0e7ff 100%)}
.hcard-widget:before{background:linear-gradient(180deg,#6366f1,#4f46e5)}
.hcard-widget .hico{background:linear-gradient(145deg,#6366f1,#4f46e5);box-shadow:0 10px 18px rgba(99,102,241,.3)}
.hcard-widget a{background:linear-gradient(135deg,#6366f1,#4f46e5);box-shadow:0 8px 18px rgba(99,102,241,.3)}
/* Visitor — bright blue */
.hcard-visitor{background:linear-gradient(160deg,#fff 0%,#eff6ff 55%,#dbeafe 100%)}
.hcard-visitor:before{background:linear-gradient(180deg,#3b82f6,#2563eb)}
.hcard-visitor .hico{background:linear-gradient(145deg,#3b82f6,#2563eb);box-shadow:0 10px 18px rgba(59,130,246,.3)}
.hcard-visitor a{background:linear-gradient(135deg,#3b82f6,#2563eb);box-shadow:0 8px 18px rgba(59,130,246,.3)}
/* Analytics — emerald / sky */
.hcard-analytics{background:linear-gradient(160deg,#fff 0%,#f3fff6 55%,#eef8ff 100%)}
.hcard-analytics:before{background:linear-gradient(180deg,#10b981,#0ea5e9)}
.hcard-analytics .hico{background:linear-gradient(145deg,#10b981,#0ea5e9);box-shadow:0 10px 18px rgba(16,185,129,.28)}
.hcard-analytics a{background:linear-gradient(135deg,#10b981,#0ea5e9);box-shadow:0 8px 18px rgba(16,185,129,.28)}
/* Trigger — amber / orange */
.hcard-trigger{background:linear-gradient(160deg,#fff 0%,#fff7eb 55%,#fff0f5 100%)}
.hcard-trigger:before{background:linear-gradient(180deg,#f59e0b,#ea580c)}
.hcard-trigger .hico{background:linear-gradient(145deg,#f59e0b,#ea580c);box-shadow:0 10px 18px rgba(245,158,11,.28)}
.hcard-trigger a{background:linear-gradient(135deg,#f59e0b,#ea580c);box-shadow:0 8px 18px rgba(245,158,11,.28)}
/* History — rose / magenta */
.hcard-history{background:linear-gradient(160deg,#fff 0%,#fff1f2 55%,#fce7f3 100%)}
.hcard-history:before{background:linear-gradient(180deg,#f43f5e,#db2777)}
.hcard-history .hico{background:linear-gradient(145deg,#f43f5e,#db2777);box-shadow:0 10px 18px rgba(244,63,94,.3)}
.hcard-history a{background:linear-gradient(135deg,#f43f5e,#db2777);box-shadow:0 8px 18px rgba(244,63,94,.3)}
/* Team — cyan */
.hcard-team{background:linear-gradient(160deg,#fff 0%,#ecfeff 55%,#f0f9ff 100%)}
.hcard-team:before{background:linear-gradient(180deg,#06b6d4,#0891b2)}
.hcard-team .hico{background:linear-gradient(145deg,#06b6d4,#0891b2);box-shadow:0 10px 18px rgba(6,182,212,.28)}
.hcard-team a{background:linear-gradient(135deg,#06b6d4,#0891b2);box-shadow:0 8px 18px rgba(6,182,212,.28)}
@media (max-width:1100px){.cards{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:700px){.cards{grid-template-columns:1fr}}
html[data-theme="dark"] .hcard,
html[data-theme="dark"] .hcard-widget,
html[data-theme="dark"] .hcard-visitor,
html[data-theme="dark"] .hcard-analytics,
html[data-theme="dark"] .hcard-trigger,
html[data-theme="dark"] .hcard-history,
html[data-theme="dark"] .hcard-team{
  background:linear-gradient(160deg,#1a1d28 0%,#221830 100%);border-color:rgba(255,255,255,.08);color:var(--text)
}
html[data-theme="dark"] .hcard h3,html[data-theme="dark"] .hcard p{color:var(--text)}
html[data-theme="dark"] .hcard p{color:#b6becc}
.wa{margin-top:36px;border-top:1px solid var(--line);padding-top:18px}
.wa-h{display:flex;align-items:center;justify-content:space-between;margin-bottom:12px}
.wa-h h3{font-size:17px;font-weight:600;margin:0}
.chart-svg{width:100%;height:280px}
.legend{display:flex;gap:16px;font-size:12px;color:var(--muted);margin-top:6px}
.legend i{display:inline-block;width:10px;height:3px;margin-right:5px;vertical-align:3px}

/* visitors */
.vsec{border-bottom:1px solid var(--line)}
.vsec-h{display:flex;align-items:center;gap:18px;padding:0 30px 0 20px;height:50px;border-bottom:1px solid var(--line)}
.vsec-h b{font-size:14px;font-weight:600}
.vsec-h .sp{flex:1}
.vsec-h .cnt{font-size:13.5px;color:#333}
.vsec.collapsed .vt{display:none}
.vsec.collapsed .circle-btn svg{transform:rotate(180deg)}
.vt{width:100%;border-collapse:collapse;table-layout:fixed}
.vt th{text-align:left;font-weight:600;font-size:12px;height:30px;padding:0 6px;color:#222;border-bottom:1px solid var(--line)}
.vt td{padding:5px 6px;font-size:12px;color:#444;vertical-align:middle;border-bottom:1px solid #eef0f2;word-wrap:break-word;line-height:1.25}
.vt tr:last-child td{border-bottom:0}
.vt tbody tr{cursor:pointer}
.vt tbody tr:hover td{background:#f5f8fc}
.vt tbody tr.msg-alert:hover td{background-color:rgba(247,154,62,.18)}
.vt .ico{width:16px;height:16px;border-radius:2px;display:inline-flex;align-items:center;justify-content:center;margin-top:1px}
.vt .ico svg{width:11px;height:11px;fill:#fff}
.ico.incoming{background:var(--primary)}.ico.served{background:#8bc34a}.ico.active{background:var(--secondary)}.ico.idle{background:#c5ccd5}.ico.left{background:#d9dde2}
.vt tr.flash td{animation:flashrow 1.6s}
@keyframes flashrow{from{background:#e3f0ff}to{background:transparent}}
.vt .typing{color:var(--blue);font-style:italic;font-size:11.5px;display:block;margin-top:1px;line-height:1.2}
.vt .wopen{color:#2e9e45;font-size:11.5px;font-weight:600;display:block;margin-top:1px;line-height:1.2}
.vt .wopen.left{color:#999;font-weight:500}
.vt .vmain{overflow:visible}
.vt .vrow{display:flex;align-items:center;gap:8px;min-width:0}
.vt .vinfo{min-width:0;flex:1 1 auto}
.vt .vrow .osb{flex:none;margin-top:1px}
.vt .act-btn{opacity:0;margin-top:4px}
.vt tr:hover .act-btn{opacity:1}
.vt tr.incoming-row td{background:#fff8f8}
/* Alert row — light transparent #F79A3E tint until chat is taken (no blink) */
.vt tbody tr.msg-alert td{
  background-color:rgba(247,154,62,.18) !important;
  color:#444 !important;
  border-bottom-color:rgba(247,154,62,.28) !important;
}
.vt tbody tr.msg-alert td .clip2,
.vt tbody tr.msg-alert td .muted,
.vt tbody tr.msg-alert td .vinfo{color:#444 !important}
.vt tbody tr.msg-alert td .typing{color:var(--blue) !important}
.vt tbody tr.msg-alert td .wopen{color:#2e9e45 !important}
.vt tbody tr.msg-alert .unread-n{
  display:inline-block;margin-left:4px;padding:1px 7px;border-radius:999px;
  background:#F79A3E;color:#fff;font-weight:800;font-size:12px;
  box-shadow:0 2px 8px rgba(247,154,62,.25);
}
.vt tbody tr.msg-alert:hover td{background-color:rgba(247,154,62,.26) !important}
.vt tbody tr.msg-alert .row-acts{background:linear-gradient(90deg,rgba(247,154,62,0),rgba(247,154,62,.18) 22px)}
.vt tbody tr.msg-alert .vchip{
  background:rgba(247,154,62,.12);border-color:rgba(247,154,62,.35);color:#444;
}
.vt .unread-n{color:#ef1c24;font-weight:800}

/* chat window */
.cw-layer{position:fixed;left:195px;right:0;top:0;bottom:0;z-index:50}
.cw-backdrop{position:absolute;inset:0;background:rgba(0,0,0,.22)}
.cw{position:absolute;left:0;top:0;width:min(1177px,calc(100% - 12px));bottom:40px;background:#efefef;display:flex;flex-direction:column;box-shadow:0 10px 40px rgba(0,0,0,.35);border-radius:0 0 16px 0}
.cw-h{height:52px;background:#2f2f2f;color:#fff;display:flex;align-items:center;gap:10px;padding:0 14px 0 10px;flex:none}
.cw-h .uic{width:20px;height:20px;background:var(--primary);border-radius:2px;display:flex;align-items:center;justify-content:center}
.cw-h .uic svg{width:14px;height:14px;fill:#fff}
.cw-h b{font-size:14px}
.cw-h .sp{flex:1}
.cw-sel{position:relative}
.cw-sel>button{height:28px;min-width:114px;background:#5b5b5b;color:#fff;border-radius:2px;display:flex;align-items:center;justify-content:space-between;gap:10px;padding:0 10px;font-size:12.5px;font-weight:600}
.cw-sel .menu{position:absolute;right:0;top:32px;width:132px;background:#fff;border:1px solid #ddd;box-shadow:0 6px 20px rgba(0,0,0,.2);z-index:5;padding:4px 0}
.cw-sel .menu button{display:block;width:100%;text-align:left;padding:5px 13px;font-size:12px;color:#222;line-height:1.25}
.cw-sel .menu button:hover{background:#eef3fa}
.round{width:24px;height:24px;border-radius:50%;display:flex;align-items:center;justify-content:center;color:#fff;margin-left:8px}
.round.min{background:#707070}.round.end{background:#f47b20}
.round svg{width:12px;height:12px}
.cw-b{flex:1;display:flex;gap:8px;padding:6px 8px;min-height:0}
.cw-left{flex:1;display:flex;flex-direction:column;min-width:0;gap:4px}
.cw-right{width:327px;flex:none;overflow-y:auto;display:flex;flex-direction:column;gap:10px;padding-right:4px}
.cw-tabs{display:flex;padding:12px 0 0;background:#fff}
.cw-tabs button{height:30px;padding:0 8px;font-size:9.5px;font-weight:800;letter-spacing:.02em;text-transform:uppercase;border:1px solid #d0d0d0;background:#fff;color:#333}
.cw-tabs button.on{background:#ececec}
.cw-tabs button+button{border-left:0}
.cw-msgs{flex:1;background:#fff;overflow-y:auto;min-height:0}
.cw-msgs::-webkit-scrollbar,.cw-right::-webkit-scrollbar{width:9px}
.cw-msgs::-webkit-scrollbar-thumb,.cw-right::-webkit-scrollbar-thumb{background:#c4c4c4}
.mrow{padding:5px 10px 6px;border-bottom:1px dashed #cfcfcf;font-size:12px;position:relative}
.mrow .mh{display:flex;justify-content:space-between;gap:10px}
.mrow .nm{font-weight:700;color:#333}
.mrow.v .nm{color:var(--yellow)}
.mrow.t .nm{color:#5b6cd1}
.mrow .tm{color:#555;white-space:nowrap;display:flex;align-items:center;gap:4px}
.mrow .tx{margin-top:3px;white-space:pre-wrap;word-wrap:break-word;color:#333}
.mrow .tx a{color:var(--blue)}
.mrow.w{background:var(--pink)}
.mrow .ck{position:absolute;right:16px;bottom:8px;color:#777;font-size:11px}
.mrow .ck.rd{color:#2e9e45}
.mrow.sys{text-align:center;color:#666;font-style:italic;display:flex;justify-content:center;gap:10px}
.mrow.sys .tm{position:absolute;right:10px;font-style:normal}
.mrow.page{text-align:center;color:var(--blue);font-style:italic;border-bottom:0}
.mrow.page svg{width:13px;height:13px;fill:var(--blue);vertical-align:-2px;margin-right:4px}
.mrow img.att{max-width:240px;max-height:200px;display:block;margin-top:4px;border:1px solid #ddd}
.mrow .fc{display:inline-flex;align-items:center;gap:8px;margin-top:4px;padding:6px 10px;border:1px solid #ddd;border-radius:3px;background:#fafafa;text-decoration:none;color:#333}
.mrow .fc small{color:#777}
.idle-row{padding:6px 10px;color:#555;font-size:11.5px;display:flex;align-items:center;gap:6px}
.idle-row b{color:var(--orange);font-style:italic}
.sneak{padding:5px 10px;color:#888;font-style:italic;font-size:11.5px;background:#fafafa;border-top:1px solid #eee;white-space:pre-wrap}
.cw-reply{background:#fff;height:110px;flex:none;display:flex;flex-direction:column;position:relative}
.cw-reply.whisper .rtext{background:#fdf0f1}
.cw-reply.is-disabled{opacity:.72;pointer-events:none}
.cw-reply.is-disabled .rtabs{pointer-events:auto}
.cw-reply.is-disabled textarea{cursor:not-allowed;background:#f3f4f6;color:#94a3b8}
.cw-reply .viewing.left-block{background:#fff7ed;color:#c2410c;border-color:#fdba74}
.rtabs{display:flex;background:#f3f3f3;border-bottom:1px solid #e5e5e5;height:36px}
.rtabs button{display:flex;align-items:center;gap:7px;padding:0 15px;font-size:13px;font-weight:600;color:#444;text-transform:uppercase}
.rtabs button svg{width:14px;height:14px}
.rtabs button.on{background:#fff;color:#111}
.rtext{flex:1;position:relative}
.rtext textarea{position:absolute;inset:0;width:100%;height:100%;border:0;resize:none;outline:0;padding:10px;font-size:12.5px;background:transparent}
.rtext .viewing{position:absolute;inset:0;display:flex;align-items:center;justify-content:center;color:#333;font-size:12px;pointer-events:none}
.rfoot{height:28px;display:flex;justify-content:flex-end;align-items:center;gap:14px;padding:0 10px;color:#555;font-size:12px;border-top:1px solid #f0f0f0}
.rfoot button{display:flex;align-items:center;gap:4px;color:#555}
.rfoot button:hover{color:#111}
.rfoot svg{width:13px;height:13px}
.sc-pop{
  position:absolute;left:6px;right:6px;bottom:6px;z-index:40;
  background:#fff;border:2px solid #071838;border-radius:12px;
  box-shadow:0 14px 36px rgba(7,24,56,.28),0 0 0 1px rgba(7,24,56,.08);
  max-height:240px;overflow:auto;
}
.sc-pop .sc-hd{
  position:sticky;top:0;padding:9px 14px 7px;font-size:12px;font-weight:800;letter-spacing:.05em;
  text-transform:uppercase;color:#fff;background:#071838;border-bottom:0;
}
.sc-pop .sc-item{
  display:flex;flex-direction:column;align-items:flex-start;gap:4px;width:100%;
  padding:10px 14px;cursor:pointer;font-size:13px;border:0;background:#fff;text-align:left;
  border-bottom:1px solid #e2e8f0;color:#0f172a;border-left:3px solid transparent;
}
.sc-pop .sc-item:last-child{border-bottom:0}
.sc-pop .sc-item b{color:#071838;font-size:14px;font-weight:800}
.sc-pop .sc-item span{color:#334155;font-size:12.5px;line-height:1.4;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}
.sc-pop .sc-item.on,.sc-pop .sc-item:hover{
  background:#dbeafe;border-left-color:#071838;
}
.sc-pop .sc-item.on b,.sc-pop .sc-item:hover b{color:#050F24}
.sc-pop .sc-item.on span,.sc-pop .sc-item:hover span{color:#1e293b}
.rtext .sc-pop{bottom:4px}
.emo-pop{position:absolute;right:10px;bottom:34px;background:#fff;border:1px solid #ddd;box-shadow:0 6px 20px rgba(0,0,0,.15);padding:6px;display:grid;grid-template-columns:repeat(8,1fr);z-index:6}
.emo-pop button{font-size:18px;padding:3px;border-radius:3px}.emo-pop button:hover{background:#f1f5f9}
.dropz{position:absolute;inset:0;background:rgba(255,255,255,.92);border:2px dashed var(--blue);display:flex;align-items:center;justify-content:center;font-weight:700;color:var(--blue);z-index:8}
.ibox{background:#fff;padding:10px}
.vhead{display:flex;gap:14px;align-items:flex-start}
.vav{width:48px;height:48px;background:#4b2a6b;flex:none;display:flex;align-items:flex-end;justify-content:center;overflow:hidden}
.vav svg{width:42px;height:42px;fill:#fff}
.vhead .flds{flex:1;display:flex;flex-direction:column;gap:6px}
.finp{width:100%;height:29px;border:1px solid #e0e0e0;padding:0 6px;font-size:12px;outline:0;background:#fff}
.finp:focus{border-color:#8ab4f0}
.finp.plain{border-color:transparent}
.finp.plain:hover{border-color:#e0e0e0}
textarea.finp{height:97px;padding:6px;resize:vertical}
.flbl{font-weight:700;font-size:12px;display:flex;justify-content:space-between;align-items:center;margin-bottom:5px}
.qm{width:12px;height:12px;border:1px solid #999;border-radius:50%;font-size:8.5px;display:inline-flex;align-items:center;justify-content:center;color:#999}
.stats3{display:grid;grid-template-columns:1fr 1fr 1fr;background:#fff;border:1px solid #e6e6e6}
.stats3 div{padding:9px 6px;border-left:1px solid #e6e6e6;font-size:12px;color:#444}
.stats3 div:first-child{border-left:0}
.stats3 b{display:block;font-size:13.5px;color:#111}
.vpath h5,.vdet h5{margin:0 0 8px;font-size:12px;font-weight:400;color:#333}
.vpath div{display:flex;align-items:center;gap:7px;font-size:12px;padding:3px 0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;color:#444}
.vpath div i{width:13px;height:13px;border-radius:50%;background:#ccc;flex:none;display:inline-flex;align-items:center;justify-content:center;font-style:normal;color:#fff;font-size:8px}
.vpath div a{color:#444;text-decoration:none;overflow:hidden;text-overflow:ellipsis}
.vdet dl{margin:0}
.vdet dt{font-size:12px;color:#333;margin-top:8px}
.vdet dd{margin:0;font-size:12px;color:#444;word-break:break-all}
.past-item{background:#fff;border-bottom:1px dashed #ccc;padding:9px 10px;cursor:pointer;font-size:12px}
.past-item:hover{background:#f5f8fc}
.endscreen{flex:1;display:flex;align-items:center;justify-content:center;background:#f2f2f2}
.endscreen .inner{width:min(750px,90%);text-align:center}
.endscreen .t1{font-size:12.5px;color:#222}
.endscreen .t2{font-size:15px;color:#444;margin:12px 0 10px}
.endscreen .row{display:flex;align-items:center;gap:10px;border-top:1px solid #ddd;padding-top:10px}
.endscreen .row .sp{flex:1}
.dock{position:fixed;left:200px;bottom:0;display:flex;gap:8px;z-index:55;align-items:flex-end;padding-right:8px}
.dtab{
  height:38px;width:178px;color:#fff;display:flex;align-items:center;gap:8px;padding:0 8px 0 8px;font-size:12.5px;font-weight:650;
  cursor:pointer;position:relative;border-radius:14px 14px 0 0;border:1px solid rgba(255,255,255,.28);border-bottom:0;
  background:#071838;
  box-shadow:0 -10px 24px rgba(7,24,56,.3),0 2px 0 rgba(255,255,255,.28) inset,0 -1px 0 rgba(0,0,0,.1) inset;
  transform:translateY(0);transition:transform .15s ease,box-shadow .15s ease,height .15s ease,filter .15s ease;
}
.dtab:hover{transform:translateY(-4px);filter:brightness(1.06);box-shadow:0 -14px 30px rgba(7,24,56,.38),0 2px 0 rgba(255,255,255,.32) inset}
.dtab.cur{
  height:44px;background:#071838;
  box-shadow:0 -14px 32px rgba(7,24,56,.36),0 2px 0 rgba(255,255,255,.32) inset;
}
.dtab.pending{
  background:#f59e0b;
  animation:dflash 0.85s ease-in-out infinite;
  box-shadow:0 -10px 24px rgba(245,158,11,.45),0 2px 0 rgba(255,255,255,.28) inset;
}
/* Open chat tab stays solid navy — never amber/orange blink while viewing */
.dtab.cur.pending,
.dtab.cur.msg-alert{
  height:44px;
  background:#071838 !important;
  background-color:#071838 !important;
  animation:none !important;
  box-shadow:0 -14px 32px rgba(7,24,56,.36),0 2px 0 rgba(255,255,255,.32) inset !important;
  filter:none !important;
}
/* New visitor message — blink #F79A3E ↔ #071838 only when NOT the open tab */
.dtab.msg-alert{
  color:#fff;
  background-color:#F79A3E;
  animation:dblink .9s steps(1,end) infinite;
  box-shadow:none !important;
  filter:none !important;
  transition:transform .15s ease,height .15s ease;
  z-index:2;
}
.dtab.msg-alert:hover{
  transform:translateY(-4px);
  filter:none !important;
  box-shadow:none !important;
}
@keyframes dflash{
  0%,100%{filter:brightness(1);transform:translateY(0)}
  50%{filter:brightness(1.18);transform:translateY(-3px);box-shadow:0 -12px 28px rgba(245,158,11,.55),0 2px 0 rgba(255,255,255,.35) inset}
}
@keyframes dblink{
  0%,49.9%{background-color:#F79A3E;background:#F79A3E}
  50%,100%{background-color:#071838;background:#071838}
}
.dtab .ni{flex:1;overflow:hidden;white-space:nowrap;text-overflow:ellipsis;text-shadow:0 1px 2px rgba(0,0,0,.25);font-weight:700}
.dtab .uic{
  width:22px;height:22px;display:flex;align-items:center;justify-content:center;flex:none;border-radius:8px;
  background:rgba(255,255,255,.22);box-shadow:0 2px 6px rgba(0,0,0,.18),0 1px 0 rgba(255,255,255,.35) inset;
}
.dtab .uic svg{width:12px;height:12px;fill:#fff}
.dtab .x{
  width:20px;height:20px;border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:13px;flex:none;
  background:rgba(0,0,0,.22);border:1px solid rgba(255,255,255,.2);transition:background .15s;
}
.dtab .x:hover{background:rgba(0,0,0,.38)}
.dtab .ub{
  position:absolute;top:-11px;right:18px;z-index:3;
  background:#ef4444;color:#fff;font-size:12px;line-height:1;
  border-radius:999px;min-width:22px;height:22px;display:inline-flex;align-items:center;justify-content:center;
  padding:0 6px;font-weight:800;letter-spacing:.02em;
  box-shadow:0 4px 12px rgba(239,68,68,.55),0 0 0 2px #fff;
  border:0;animation:ubpulse 1s ease-in-out infinite;
}
.dtab.msg-alert .ub{
  background:#fff;color:#F79A3E;box-shadow:0 4px 14px rgba(0,0,0,.25),0 0 0 2px #F79A3E;
}
@keyframes ubpulse{
  0%,100%{transform:scale(1)}
  50%{transform:scale(1.12)}
}
.dtab .zz{font-size:10px;color:#fde68a;font-weight:700;font-style:italic;text-shadow:0 1px 2px rgba(0,0,0,.25)}

/* history */
.hist{display:flex;height:100%}
.hist-list{flex:1;overflow:auto;min-width:0}
.hist-side{width:618px;border-left:1px solid var(--line);display:flex;flex-direction:column;flex:none;background:#fff}
.hs-h{display:flex;align-items:center;padding:6px 10px 6px 14px;height:52px;border-bottom:1px solid var(--line);gap:10px}
.hs-h .sp{flex:1}
.sqbtn{width:30px;height:30px;border:1px solid #d6dade;border-radius:3px;display:flex;align-items:center;justify-content:center}
.sqbtn svg{width:14px;height:14px}
.xbtn{
  width:34px;height:34px;border:1px solid rgba(255,255,255,.28);border-radius:999px;
  display:inline-flex;align-items:center;justify-content:center;flex:none;
  font-size:18px;line-height:1;font-weight:700;color:#fff;cursor:pointer;
  background:var(--primary);
  box-shadow:0 8px 18px rgba(7,24,56,.28),inset 0 1px 0 rgba(255,255,255,.28);
  transition:filter .15s,transform .12s,box-shadow .15s;
}
.xbtn:hover{filter:brightness(1.06);transform:scale(1.05);box-shadow:0 10px 22px rgba(7,24,56,.36),inset 0 1px 0 rgba(255,255,255,.32)}
.xbtn:active{transform:scale(.96)}
html[data-theme="dark"] .xbtn{border-color:rgba(255,255,255,.2)}
.hs-b{flex:1;overflow:auto;padding:6px 10px}
.hs-meta{display:grid;grid-template-columns:118px 1fr;gap:5px 0;font-size:12px;padding:10px 0 12px;color:#333}
.bulk{display:flex;gap:8px;align-items:center;padding:8px 20px;background:#f6f8fa;border-bottom:1px solid var(--line)}

/* analytics & monitor */
.ana{padding:20px 30px 40px}
.ana-tools{display:flex;align-items:center;gap:12px;margin-bottom:18px;background:transparent;border:0;padding:0}
select.sel-pill{height:40px;min-width:168px;padding:0 42px 0 18px;font-size:13.5px}
.ana-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}
.ana-grid .panel-wide{grid-column:1/-1}
.panel{
  position:relative;overflow:hidden;border:1px solid rgba(255,255,255,.7);padding:18px 20px;border-radius:18px;
  background:linear-gradient(160deg,rgba(255,255,255,.9) 0%,rgba(239,246,255,.82) 100%);
  box-shadow:0 14px 34px rgba(15,23,42,.1),0 2px 0 rgba(255,255,255,.85) inset;
  backdrop-filter:blur(12px) saturate(1.15);-webkit-backdrop-filter:blur(12px) saturate(1.15);
  transition:transform .18s ease,box-shadow .18s ease;
}
.panel:before{
  content:"";position:absolute;left:0;top:0;bottom:0;width:5px;border-radius:18px 0 0 18px;
  background:var(--primary);
}
.panel:after{
  content:"";position:absolute;right:-28px;top:-28px;width:100px;height:100px;border-radius:50%;
  background:radial-gradient(circle,rgba(7,24,56,.12),transparent 70%);pointer-events:none;
}
.panel:hover{transform:translateY(-4px);box-shadow:0 20px 40px rgba(15,23,42,.14),0 2px 0 rgba(255,255,255,.9) inset}
.panel h3{margin:0 0 14px;font-size:15.5px;padding-bottom:10px;border-bottom:1px solid rgba(7,24,56,.12);position:relative;display:flex;justify-content:space-between;align-items:center;z-index:1}
.panel h3:after{content:"";position:absolute;left:0;bottom:-1px;width:140px;height:3px;border-radius:2px;background:var(--primary)}
.panel-sat{background:linear-gradient(160deg,#fff 0%,#eff6ff 55%,#f8fafc 100%)}
.panel-sat:before{background:#071838}
.panel-timing{background:linear-gradient(160deg,#fff 0%,#eef6ff 55%,#f0f9ff 100%)}
.panel-timing:before{background:linear-gradient(180deg,#3b82f6,#06b6d4)}
.panel-timing h3:after{background:linear-gradient(90deg,#3b82f6,#06b6d4)}
.panel-agents{background:linear-gradient(160deg,#fff 0%,#ecfeff 55%,#f0fdf4 100%)}
.panel-agents:before{background:linear-gradient(180deg,#06b6d4,#10b981)}
.panel-agents h3:after{background:linear-gradient(90deg,#06b6d4,#10b981)}
.panel-tags{background:linear-gradient(160deg,#fff 0%,#fff7eb 55%,#fff0f5 100%)}
.panel-tags:before{background:linear-gradient(180deg,#f59e0b,#ea580c)}
.panel-tags h3:after{background:linear-gradient(90deg,#f59e0b,#ea580c)}
.panel-days{background:linear-gradient(160deg,#fff 0%,#f3f0ff 40%,#eef6ff 100%)}
.panel-days:before{background:#071838}
.panel-days h3:after{background:#071838}
.donut-wrap{display:flex;align-items:center;gap:30px;justify-content:center;padding:10px;position:relative;z-index:1}
.bars .br{display:flex;align-items:center;gap:10px;margin:10px 0;font-size:12px;position:relative;z-index:1}
.bars .br span:first-child{width:64px;text-align:right;color:#555}
.bars .br div{height:22px;background:#0A2250;min-width:4px;border-radius:6px;box-shadow:0 4px 10px rgba(7,24,56,.22)}
.stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:16px;margin-bottom:24px}
.stat{
  position:relative;overflow:hidden;border:1px solid rgba(255,255,255,.7);padding:16px 18px;border-radius:16px;min-height:108px;
  background:linear-gradient(160deg,rgba(255,255,255,.9) 0%,rgba(239,246,255,.82) 100%);
  box-shadow:0 12px 28px rgba(15,23,42,.1),0 2px 0 rgba(255,255,255,.85) inset;
  backdrop-filter:blur(12px) saturate(1.15);-webkit-backdrop-filter:blur(12px) saturate(1.15);
  transition:transform .18s ease,box-shadow .18s ease;
}
.stat:before{
  content:"";position:absolute;left:0;top:0;bottom:0;width:5px;border-radius:16px 0 0 16px;
  background:var(--primary);
}
.stat:after{
  content:"";position:absolute;right:-22px;top:-22px;width:78px;height:78px;border-radius:50%;
  background:radial-gradient(circle,rgba(7,24,56,.14),transparent 70%);pointer-events:none;
}
.stat:hover{transform:translateY(-4px);box-shadow:0 18px 36px rgba(15,23,42,.14),0 2px 0 rgba(255,255,255,.9) inset}
.stat small{display:block;color:#666;font-size:11.5px;text-transform:uppercase;letter-spacing:.03em;position:relative;z-index:1}
.stat b{display:block;font-size:28px;font-weight:700;color:#3b2460;margin-top:8px;position:relative;z-index:1;line-height:1.15}
.stat .sub2{font-size:12px;color:#666;position:relative;z-index:1}
.stat-total{background:linear-gradient(160deg,#fff 0%,#eff6ff 55%,#f8fafc 100%)}
.stat-total:before{background:#071838}
.stat-total b{color:#0A2250}
.stat-answered{background:linear-gradient(160deg,#fff 0%,#f0fdf4 55%,#ecfeff 100%)}
.stat-answered:before{background:linear-gradient(180deg,#10b981,#06b6d4)}
.stat-answered b{color:#059669}
.stat-missed{background:linear-gradient(160deg,#fff 0%,#fff1f2 55%,#fff7ed 100%)}
.stat-missed:before{background:linear-gradient(180deg,#ef4444,#f59e0b)}
.stat-missed b{color:#dc2626}
.stat-frt{background:linear-gradient(160deg,#fff 0%,#eef6ff 55%,#f0f9ff 100%)}
.stat-frt:before{background:linear-gradient(180deg,#3b82f6,#6366f1)}
.stat-frt b{color:#071838}
.stat-dur{background:linear-gradient(160deg,#fff 0%,#fff7eb 55%,#fefce8 100%)}
.stat-dur:before{background:linear-gradient(180deg,#f59e0b,#eab308)}
.stat-dur b{color:#d97706}
.stat-visitors{background:linear-gradient(160deg,#fff 0%,#ecfeff 55%,#eef6ff 100%)}
.stat-visitors:before{background:linear-gradient(180deg,#06b6d4,#3b82f6)}
.stat-visitors b{color:#0891b2}
.stat-offline{background:linear-gradient(160deg,#fff 0%,#f3f0ff 55%,#eef2ff 100%)}
.stat-offline:before{background:linear-gradient(180deg,#8b5cf6,#6366f1)}
.stat-offline b{color:#7c3aed}
.stat-sat{background:linear-gradient(160deg,#fff 0%,#eff6ff 55%,#fdf2f8 100%)}
.stat-sat:before{background:#071838}
.stat-sat b{color:#db2777}
.daybars{display:flex;align-items:flex-end;gap:5px;height:180px;border-bottom:1px solid rgba(7,24,56,.15);padding-top:10px;position:relative;z-index:1}
.daybars div{flex:1;background:linear-gradient(180deg,#3B82F6,#071838);position:relative;min-height:1px;border-radius:6px 6px 0 0;box-shadow:0 6px 14px rgba(7,24,56,.2)}
.daybars div i{position:absolute;left:0;right:0;bottom:0;background:linear-gradient(180deg,#fbbf24,#f59e0b);border-radius:0 0 0 0}
.dayx{display:flex;gap:5px;font-size:10px;color:#888;margin-top:4px;position:relative;z-index:1}
.dayx span{flex:1;text-align:center}
@media (max-width:1100px){.stats{grid-template-columns:repeat(2,minmax(0,1fr))}}
@media (max-width:700px){.stats,.ana-grid{grid-template-columns:1fr}}
html[data-theme="dark"] .stat,
html[data-theme="dark"] .stat-total,
html[data-theme="dark"] .stat-answered,
html[data-theme="dark"] .stat-missed,
html[data-theme="dark"] .stat-frt,
html[data-theme="dark"] .stat-dur,
html[data-theme="dark"] .stat-visitors,
html[data-theme="dark"] .stat-offline,
html[data-theme="dark"] .stat-sat,
html[data-theme="dark"] .panel,
html[data-theme="dark"] .panel-sat,
html[data-theme="dark"] .panel-timing,
html[data-theme="dark"] .panel-agents,
html[data-theme="dark"] .panel-tags,
html[data-theme="dark"] .panel-days{
  background:linear-gradient(160deg,#1a1d28 0%,#221830 100%);
  border-color:rgba(255,255,255,.08);
  color:var(--text);
}
html[data-theme="dark"] .stat small,
html[data-theme="dark"] .stat .sub2{color:#b6becc}
html[data-theme="dark"] .stat b,
html[data-theme="dark"] .stat-total b,
html[data-theme="dark"] .stat-answered b,
html[data-theme="dark"] .stat-missed b,
html[data-theme="dark"] .stat-frt b,
html[data-theme="dark"] .stat-dur b,
html[data-theme="dark"] .stat-visitors b,
html[data-theme="dark"] .stat-offline b,
html[data-theme="dark"] .stat-sat b{color:#f2f0ff}
html[data-theme="dark"] .stat-total b{color:#e9b3ff}
html[data-theme="dark"] .stat-answered b{color:#6ee7b7}
html[data-theme="dark"] .stat-missed b{color:#fca5a5}
html[data-theme="dark"] .stat-frt b{color:#93c5fd}
html[data-theme="dark"] .stat-dur b{color:#fcd34d}
html[data-theme="dark"] .stat-visitors b{color:#67e8f9}
html[data-theme="dark"] .stat-offline b{color:#c4b5fd}
html[data-theme="dark"] .stat-sat b{color:#f9a8d4}
html[data-theme="dark"] .panel h3{color:var(--text);border-bottom-color:rgba(255,255,255,.1)}
html[data-theme="dark"] .panel .muted,
html[data-theme="dark"] .bars .br span,
html[data-theme="dark"] .dayx,
html[data-theme="dark"] .dayx span,
html[data-theme="dark"] .legend{color:#b6becc}
html[data-theme="dark"] .daybars{border-bottom-color:rgba(255,255,255,.12)}
html[data-theme="dark"] .panel .tbl th,
html[data-theme="dark"] .panel .tbl td{color:var(--text);border-color:rgba(255,255,255,.08)}

/* personal settings */
.pers-av{display:flex;gap:14px;align-items:flex-start;flex-wrap:wrap}
.pers-av-prev{
  width:64px;height:64px;border-radius:16px;overflow:hidden;flex:none;
  display:flex;align-items:center;justify-content:center;text-align:center;
  background:linear-gradient(160deg,#0B0B0F,#1a0b18);border:1px solid rgba(7,24,56,.2);
  box-shadow:0 10px 22px rgba(7,24,56,.16);
}
.pers-av-prev img{width:100%;height:100%;object-fit:cover}
.pers-av-prev > span{
  display:flex;align-items:center;justify-content:center;width:100%;height:100%;
  margin:0;padding:4px;box-sizing:border-box;text-align:center;line-height:1.2;
  font-size:11px;color:rgba(255,255,255,.72);
}
.pers-checks{display:flex;flex-direction:column;gap:10px;margin:8px 0 6px}
.pers-checks .chk{padding:10px 12px;border-radius:12px;background:rgba(255,255,255,.55);border:1px solid rgba(7,24,56,.1)}
html[data-theme="dark"] .pers-checks .chk{background:rgba(26,29,40,.7);border-color:rgba(255,255,255,.08)}
.pers-sound{margin:0 0 18px;padding:14px 16px;border-radius:16px;border:1px solid rgba(7,24,56,.12);background:linear-gradient(160deg,rgba(255,255,255,.85),rgba(239,246,255,.7))}
html[data-theme="dark"] .pers-sound{background:linear-gradient(160deg,#1a1d28,#221830);border-color:rgba(255,255,255,.08)}
.pers-sound .l{display:block;font-weight:700;margin:0 0 10px;color:var(--text)}
.pers-sound-row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.pers-sound-row .sel{min-width:180px}
.pers-vol{display:flex;align-items:center;gap:10px;margin-top:12px}
.pers-vol input[type=range]{flex:1;accent-color:var(--primary)}
.pers-repeat{display:flex;align-items:center;gap:10px;margin-top:12px}
.pers-repeat .inp{width:72px}
.goals-empty{padding:28px 8px 12px;max-width:560px}
.goals-empty h3{margin:0 0 8px;font-size:18px}
.modal-box.md{width:min(640px,94vw)}
.skill-picks{display:flex;flex-direction:column;gap:6px;max-height:220px;overflow:auto;padding:4px 0}
.skill-picks .chk{padding:8px 10px;border-radius:10px;background:rgba(255,255,255,.55);border:1px solid rgba(7,24,56,.1)}
html[data-theme="dark"] .skill-picks .chk{background:rgba(26,29,40,.7);border-color:rgba(255,255,255,.08)}

/* settings */
.set{padding:0 20px 40px}
.set-tabs{display:flex;padding:10px 0;border-bottom:1px solid var(--line);margin:0 -20px 0;padding-left:20px}
.set-tabs .tabs2 button{height:34px;padding:0 12px}
.set-body{display:flex;gap:40px;padding-top:18px}
.set-main{flex:1;max-width:870px}
.set-tips{width:420px;flex:none}
.set-tips h3,.set-main h3.uh{font-size:17px;font-weight:600;margin:6px 0 16px;padding-bottom:12px;border-bottom:1px solid var(--line);position:relative;color:#444}
.set-tips h3:after,.set-main h3.uh:after{content:"";position:absolute;left:0;bottom:-1px;width:var(--uw,90px);height:2px;background:#333}
.set-tips b{display:block;margin:10px 0 6px}
.set-tips p{color:#666;margin:0 0 10px;line-height:1.55}
.set-main .desc{color:#777;margin:0 0 14px}
.fgrid{display:grid;grid-template-columns:200px 1fr;gap:12px 20px;align-items:center;margin-bottom:18px}
.fgrid label.l{font-weight:600;font-size:12.5px;color:#444}
.fgrid .inp{width:100%}
.tiles{display:flex;gap:30px;margin:6px 0 14px}
.tile{width:98px;height:98px;border-radius:8px;border:1px solid transparent;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:8px;font-size:12px;font-weight:600;color:#555}
.tile.on{background:#f2f2f2;border-color:#ddd}
.tile svg{width:52px;height:46px}
.onoff{display:inline-flex;border:1px solid #ddd;border-radius:3px;overflow:hidden}
.onoff button{height:34px;width:44px;font-size:11.5px;font-weight:700;color:#999}
.onoff button.on{background:#eceef0;color:#333}
.code-obf{
  font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px;line-height:1.55;
  letter-spacing:.02em;color:#5b2a7a;word-break:break-all;min-height:88px;
  background:linear-gradient(160deg,#12081c,#1a0b18 40%,#0B0B0F)!important;
  color:#e8b4ff!important;border:1px solid rgba(7,24,56,.35)!important;
  box-shadow:inset 0 0 0 1px rgba(7,24,56,.2),0 10px 28px rgba(7,24,56,.12);
  text-shadow:0 0 12px rgba(7,24,56,.35);
}
html[data-theme="dark"] .code-obf{background:linear-gradient(160deg,#0a0610,#140a1c)!important;color:#f0c6ff!important}
.save-row{display:flex;gap:10px;align-items:center;padding:18px 0;border-top:1px solid var(--line);margin-top:20px}
.save-row .sp{flex:1}
.code{width:100%;min-height:96px;border:1px solid #ddd;padding:8px 6px;font:12px/1.5 "Open Sans",Arial,sans-serif;color:#333;resize:vertical}
.card2{border:1px solid #e3e6ea;padding:14px 16px;margin-bottom:12px}
.card2 .hd{display:flex;align-items:center;gap:10px;margin-bottom:10px}
.card2 .hd .sp{flex:1}
.perm{width:100%;border-collapse:collapse;margin-top:10px}
.perm th,.perm td{border:1px solid #e3e6ea;padding:8px 10px;font-size:12.5px;text-align:center}
.perm td:first-child,.perm th:first-child{text-align:left}

/* modal & toasts */
.modal{
  position:fixed;inset:0;background:rgba(18,10,28,.48);z-index:200;display:flex;align-items:center;justify-content:center;padding:20px;
  opacity:0;pointer-events:none;transition:opacity .28s ease;
}
.modal.open{opacity:1;pointer-events:auto}
.modal.closing{opacity:0;pointer-events:none}
.modal[hidden]{display:none!important}
.modal-box{
  position:relative;border-radius:20px;width:628px;max-width:100%;max-height:90vh;
  display:flex;flex-direction:column;overflow:hidden;color:var(--text);
  border:1px solid rgba(255,255,255,.55);
  background:
    radial-gradient(circle at 100% 0%,rgba(7,24,56,.18),transparent 42%),
    radial-gradient(circle at 0% 100%,rgba(7,24,56,.2),transparent 45%),
    linear-gradient(160deg,#fff 0%,#eff6ff 45%,#eef4ff 100%);
  box-shadow:0 28px 70px rgba(15,23,42,.28),0 2px 0 rgba(255,255,255,.9) inset;
  transform:scale(.86) translateY(18px);opacity:0;
}
.modal-box:before{
  content:"";position:absolute;left:0;top:0;bottom:0;width:5px;
  background:var(--primary);pointer-events:none;
}
.modal.open .modal-box{animation:modalIn .42s cubic-bezier(.22,1.4,.36,1) both}
.modal.closing .modal-box{animation:modalOut .28s cubic-bezier(.4,0,.7,.4) both}
@keyframes modalIn{
  0%{opacity:0;transform:scale(.78) translateY(28px)}
  55%{opacity:1;transform:scale(1.04) translateY(-4px)}
  75%{transform:scale(.98) translateY(2px)}
  100%{opacity:1;transform:scale(1) translateY(0)}
}
@keyframes modalOut{
  0%{opacity:1;transform:scale(1) translateY(0)}
  100%{opacity:0;transform:scale(.88) translateY(16px)}
}
.modal-box.sm{width:420px}
.mh2{display:flex;align-items:center;padding:16px 20px;border-bottom:1px solid rgba(7,24,56,.12)}
.mh2 b{flex:1;font-size:16.5px;font-weight:700;color:var(--text)}
.mh2.center b{text-align:center}
.mb2{padding:16px 20px;overflow:auto}
.mf2{display:flex;justify-content:flex-end;gap:10px;padding:14px 20px;border-top:1px solid rgba(7,24,56,.12);flex-wrap:wrap}
.mb2 .lbl{display:block;font-size:11px;font-weight:700;letter-spacing:.05em;text-transform:uppercase;color:#666;margin:12px 0 6px}
.mb2 .inp{width:100%;height:40px;border-radius:999px;padding:0 16px}
.mb2 select.inp{width:100%;height:40px}
.mb2 textarea.inp{height:auto;border-radius:16px;padding:12px 16px}
.range{display:flex;align-items:center;gap:8px}
.tm-agents{width:100%;border-collapse:collapse}
.tm-agents th{text-align:left;font-size:13.5px;padding:10px 12px;border-bottom:1px solid var(--line);color:var(--text)}
.tm-agents td{padding:12px;border-bottom:1px solid var(--line);font-size:14px;color:var(--text);vertical-align:middle}
.tm-agents tr.grp td{font-weight:400}
.tm-agents .tm-acts{white-space:nowrap;text-align:right}
.tm-agents .tm-acts .btn{display:inline-flex;vertical-align:middle;margin:0 0 0 6px}
.tm-agents .tm-acts .btn:first-child{margin-left:0}
.team-page{padding:22px 28px 40px;width:100%;max-width:none}
.team-hero{display:flex;justify-content:space-between;gap:20px;align-items:flex-start;flex-wrap:wrap;margin-bottom:22px}
.team-hero h2{margin:0 0 6px;font-size:22px}
.team-hero-right{display:flex;flex-direction:column;align-items:flex-end;gap:12px}
.team-manage-btns{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}
.team-acts{white-space:nowrap}
.team-acts .btn{margin:0 2px}
.team-stats{display:flex;gap:12px;flex-wrap:wrap}
.team-stat{min-width:110px;padding:14px 16px;border-radius:14px;background:linear-gradient(160deg,#fff,#f7f2ff);border:1px solid rgba(7,24,56,.12);box-shadow:0 10px 24px rgba(15,23,42,.08)}
.team-stat b{display:block;font-size:22px;color:var(--secondary)}
.team-stat span{font-size:12.5px;color:var(--muted)}
.team-group{margin-bottom:16px;border:1px solid var(--line);border-radius:14px;background:var(--panel);box-shadow:0 8px 22px rgba(15,23,42,.06);overflow:hidden}
.team-group summary{cursor:pointer;list-style:none;padding:14px 18px;font-weight:700;font-size:15px;background:linear-gradient(90deg,rgba(7,24,56,.06),rgba(7,24,56,.05))}
.team-group summary::-webkit-details-marker{display:none}
.team-table{margin:0}
.team-status{text-transform:capitalize;font-weight:600;font-size:13px}
.team-status.online{color:#1f9d4a}.team-status.away{color:#d97706}.team-status.invisible,.team-status.offline{color:var(--muted)}
html[data-theme="dark"] .team-stat{background:linear-gradient(160deg,#1a1d28,#221830);border-color:rgba(255,255,255,.08)}
html[data-theme="dark"] .team-group summary{background:rgba(7,24,56,.12)}
.toasts{position:fixed;right:18px;bottom:18px;display:flex;flex-direction:column;gap:8px;z-index:300}
.toast{background:#2d3239;color:#fff;border-radius:4px;padding:11px 15px;box-shadow:0 8px 24px rgba(0,0,0,.3);max-width:340px;cursor:pointer;font-size:12.5px;animation:tin .2s}
.toast.warn{background:#e9792b}
.toast b{display:block}
@keyframes tin{from{opacity:0;transform:translateY(8px)}}
.assign{position:fixed;right:20px;top:60px;width:320px;background:#fff;border-radius:6px;box-shadow:0 10px 40px rgba(0,0,0,.3);z-index:150;border-top:4px solid var(--orange)}
.assign .ab{padding:14px 16px}
.assign .ab b{display:block;font-size:14px}
.assign .ab p{margin:6px 0 0;color:#555}
.assign .af{display:flex;gap:8px;padding:0 16px 14px}
.assign .af .btn{flex:1;height:34px}
.kbd{display:inline-block;border:1px solid #ccc;border-bottom-width:2px;border-radius:3px;padding:1px 6px;font:11.5px ui-monospace,Consolas,monospace;background:#fafafa}
@media (max-width:1100px){.cw-right{width:270px}.hist-side{width:460px}.set-tips{display:none}}
@media (max-width:820px){.side{width:70px}.nav{padding:0 4px}.nav>a{font-size:0;justify-content:center;padding:0}.nav .chev,.nbadge{display:none}.sub a{padding-left:12px;font-size:12px}.status-pill span,.status-pill svg{display:none}.status-pill{padding:0;justify-content:center}.serve-btn{font-size:0}.serve-btn:before{content:attr(data-n);font-size:14px}.cw-layer{left:70px}.dock{left:74px}.cw-right{display:none}.hist-side{position:absolute;inset:0;width:auto}.toasts{left:78px}}

/* Labs: dock chats to the right side */
.cw-page{font-size:11.5px;color:#cfd3d8;margin-left:14px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:46%;display:inline-flex;align-items:center;gap:5px}
.cw-page svg{width:13px;height:13px;fill:#7cc7ec;flex:none}
.cw-page a{color:#fff;text-decoration:underline;overflow:hidden;text-overflow:ellipsis}
.cw-page i{color:#9aa1a9;font-style:normal}
.round.pin{background:#4a4a4a}.round.pin.on{background:#2c7be5}
.round.pin svg{width:13px;height:13px}
.cw-layer.right{left:auto;right:0;top:48px;bottom:0;width:min(860px,60vw);z-index:45}
.cw-layer.right .cw{top:0;left:0;bottom:0;width:100%;box-shadow:-8px 0 30px rgba(0,0,0,.18)}
.cw-layer.right .cw-right{width:250px}
.cw-layer.right .cw-page{max-width:38%}
body.docked .main{margin-right:min(860px,60vw)}
body.docked .dock{left:200px}

/* ================= polish pass ================= */
:focus-visible{outline:2px solid #8ab4f0;outline-offset:1px}
::-webkit-scrollbar{width:9px;height:9px}::-webkit-scrollbar-thumb{background:#cfd3d8;border-radius:5px;border:2px solid #fff}::-webkit-scrollbar-track{background:transparent}
.btn.blue:hover{background:#071838}
.btn.orange:hover{background:linear-gradient(135deg,#f59e0b,#ea580c)}

/* visitor list */
.vsec-h{height:46px}
.vsec.hot .vsec-h{background:#fff6f6}
.vsec.hot .vsec-h b{color:#c62828}
.vsec.hot .vsec-h .cnt{color:#c62828;font-weight:700}
.vt td{overflow:hidden}
.vt td.nowrap{white-space:nowrap}
.vt td.clip,.vt td.viewcell{max-width:0}
.clip2{display:block;max-width:100%;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.vt td.viewcell .clip2{font-size:12px}
.vt td.actcell{position:relative;overflow:visible}
.row-acts{position:absolute;right:8px;top:50%;transform:translateY(-50%);display:none;gap:6px;padding-left:24px;background:linear-gradient(90deg,rgba(245,248,252,0),#f5f8fc 22px)}
.vt tbody tr:hover .row-acts{display:flex}
.vt tbody tr.incoming-row:hover td{background:#fff0f0}
.vt tbody tr.incoming-row .row-acts{background:linear-gradient(90deg,rgba(255,240,240,0),#fff0f0 22px)}
.vt .osb .vchip{width:24px;height:24px}
.vt .osb .vchip.ico-only.loc .flag-img{width:18px;height:13px}
.vt .muted{font-size:11px;line-height:1.2}

/* chat window — themed glass card */
.cw{
  background:
    radial-gradient(ellipse 60% 40% at 0% 0%,rgba(7,24,56,.08),transparent 55%),
    radial-gradient(ellipse 50% 35% at 100% 100%,rgba(7,24,56,.1),transparent 50%),
    linear-gradient(160deg,#f8fafc 0%,#eff6ff 50%,#f1f5f9 100%);
  border-radius:0 0 16px 0;overflow:hidden;border:1px solid rgba(7,24,56,.14);border-top:0;
  box-shadow:0 18px 48px rgba(15,23,42,.22),0 2px 0 rgba(255,255,255,.7) inset;
}
/* Sit flush under the top bar so the empty strip above the card is gone */
.cw-layer:not(.right) .cw{top:58px;bottom:40px}
.cw-h{
  height:48px;padding:0 14px 0 12px;gap:10px;
  background:#071838;
  color:#fff;border-bottom:0;
}
.cw-h .uic{
  width:28px;height:28px;border-radius:10px;
  background:rgba(255,255,255,.2);box-shadow:0 2px 8px rgba(0,0,0,.15),inset 0 1px 0 rgba(255,255,255,.35);
}
.cw-h .uic svg{width:15px;height:15px}
.cw-h b{font-size:14.5px;font-weight:700;letter-spacing:.01em;text-shadow:0 1px 2px rgba(0,0,0,.18)}
.cw-name{max-width:220px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.cw-sel>button{
  height:30px;min-width:108px;border-radius:999px;padding:0 12px;
  background:rgba(255,255,255,.16);border:1px solid rgba(255,255,255,.25);
  box-shadow:inset 0 1px 0 rgba(255,255,255,.2);font-weight:650;
}
.cw-sel>button:hover{background:rgba(255,255,255,.24)}
.round{
  width:28px;height:28px;margin-left:6px;border:1px solid rgba(255,255,255,.22);
  background:rgba(255,255,255,.16);box-shadow:inset 0 1px 0 rgba(255,255,255,.2);
  transition:background .15s,transform .12s;
}
.round:hover{background:rgba(255,255,255,.28);transform:scale(1.06)}
.round.min{background:rgba(255,255,255,.18)}
.round.end{background:#dc2626;border-color:rgba(255,255,255,.28)}
.round.pin.on{background:rgba(255,255,255,.32);box-shadow:0 0 0 2px rgba(255,255,255,.25)}
.cw-pagebar{
  background:linear-gradient(90deg,rgba(26,11,40,.92),rgba(40,16,58,.9));
  color:#dbeafe;padding:0 16px;height:26px;display:flex;align-items:center;flex:none;border-top:0;
}
.cw-pagebar .cw-page{margin:0;max-width:100%;color:#dbeafe}
.cw-pagebar .cw-page a{color:#fff}
.cw-pagebar .cw-page svg{fill:#93c5fd}
.cw-b{gap:8px;padding:6px 8px}
.cw-left{gap:4px}
.cw-pane-h{
  background:rgba(255,255,255,.9);border-radius:14px 14px 0 0;
  border:1px solid rgba(7,24,56,.1);border-bottom:0;
  box-shadow:0 8px 20px rgba(15,23,42,.04);
  flex:none;
}
.cw-tabs{padding:4px 8px 0;background:transparent;gap:6px}
.cw-tabs button{
  height:28px;padding:0 12px;border-radius:999px;border:1px solid rgba(7,24,56,.16);
  background:rgba(255,255,255,.75);color:#475569;font-size:11px;font-weight:750;letter-spacing:.04em;
  transition:background .15s,color .15s,box-shadow .15s,transform .12s;
}
.cw-tabs button+button{border-left:1px solid rgba(7,24,56,.16)}
.cw-tabs button:hover{transform:translateY(-1px);border-color:rgba(7,24,56,.3)}
.cw-tabs button.on{
  color:#fff;border-color:transparent;
  background:#071838;
  box-shadow:0 8px 16px rgba(7,24,56,.28);
}
.cw-msgs{
  border:1px solid rgba(7,24,56,.1);border-radius:0 0 14px 14px;background:rgba(255,255,255,.94);
  box-shadow:0 10px 24px rgba(15,23,42,.05);
}
.cw-msgs::-webkit-scrollbar-thumb,.cw-right::-webkit-scrollbar-thumb{
  background:#071838;border-radius:999px;
}
.mrow{
  padding:6px 12px 7px;border-bottom:1px solid rgba(7,24,56,.08);
  transition:background .12s;
}
.mrow:hover{background:rgba(7,24,56,.03)}
.mrow .tx{font-size:13.5px;line-height:1.55;margin-top:5px;color:#2d3239}
.mrow .tm{color:#64748b;font-size:11px}
.mrow .nm{font-size:12.5px;font-weight:750}
.mrow.v{
  background:linear-gradient(90deg,rgba(7,24,56,.05),transparent 70%);
  border-left:3px solid #071838;
}
.mrow.v .nm{color:#0A2250}
.mrow.a{
  background:linear-gradient(90deg,rgba(7,24,56,.05),transparent 70%);
  border-left:3px solid #0A2250;
}
.mrow.a .nm{color:#050F24}
.mrow.t{
  background:linear-gradient(90deg,rgba(59,130,246,.06),transparent 70%);
  border-left:3px solid #6366f1;
}
.mrow.t .nm{color:#4f46e5}
.mrow.w{background:linear-gradient(90deg,rgba(7,24,56,.1),rgba(255,240,247,.6));border-left:3px solid #071838}
.mrow.page{padding:8px 16px;color:#0A2250}
.mrow.page svg{fill:#0A2250}
.mrow.sys{font-size:12px;color:#64748b;background:rgba(7,24,56,.03)}
.mrow .ck{color:#9aa3b2}.mrow .ck.rd{color:#2e9e45}
.mrow .fc{border-radius:10px;border-color:rgba(7,24,56,.16);background:linear-gradient(160deg,#fff,#eff6ff)}
.cw-reply{
  height:110px;border:1px solid rgba(7,24,56,.12);border-radius:14px;overflow:hidden;
  background:rgba(255,255,255,.95);box-shadow:0 10px 24px rgba(15,23,42,.06);
}
.cw-msgs{flex:1 1 auto;min-height:0}
.cw-reply.whisper .rtext{background:linear-gradient(180deg,#eff6ff,#fff)}
.rtabs{
  height:36px;background:linear-gradient(180deg,#eff6ff,#f1f5f9);border-bottom:1px solid rgba(7,24,56,.1);gap:2px;
}
.rtabs button{
  font-size:12px;letter-spacing:.02em;color:#475569;border-radius:10px 10px 0 0;margin-top:2px;
}
.rtabs button.on{background:#fff;color:#0A2250;box-shadow:0 -1px 0 #fff}
.rtabs button.on svg{color:#071838}
.rtext textarea{padding:12px 14px;font-size:13.5px;line-height:1.5;color:#2d3239}
.rtext .viewing{color:#64748b;font-size:12.5px}
.rfoot{height:42px;gap:12px;padding:0 12px 0 14px;border-top:1px solid rgba(7,24,56,.08)}
.rfoot .hint{flex:1;color:#94a3b8;font-size:11px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.rfoot button{color:#475569;border-radius:8px;padding:4px 6px}
.rfoot button:hover{color:#0A2250;background:rgba(7,24,56,.08)}
.send-btn{
  height:32px;padding:0 20px;border-radius:999px!important;color:#fff!important;font-weight:750;font-size:12.5px;
  background:#071838!important;
  box-shadow:0 8px 18px rgba(7,24,56,.3),inset 0 1px 0 rgba(255,255,255,.28);
  transition:filter .15s,transform .12s,box-shadow .15s;
}
.send-btn:hover{filter:brightness(1.06);transform:translateY(-1px);box-shadow:0 10px 22px rgba(7,24,56,.34),inset 0 1px 0 rgba(255,255,255,.32)}
.send-btn.w{background:#071838!important}
.send-btn[disabled]{opacity:.45;transform:none;box-shadow:none}
.ibox{
  padding:14px;border-radius:14px;border:1px solid rgba(7,24,56,.1);
  background:linear-gradient(160deg,rgba(255,255,255,.95),rgba(239,246,255,.88));
  box-shadow:0 10px 22px rgba(15,23,42,.05);
}
.vav{
  width:48px;height:48px;border-radius:14px;
  background:#071838;
  box-shadow:0 8px 16px rgba(7,24,56,.28);
}
.stats3{
  border-radius:14px;overflow:hidden;border-color:rgba(7,24,56,.12);
  background:linear-gradient(160deg,#fff,#eff6ff);
}
.stats3 div{border-color:rgba(7,24,56,.1)}
.stats3 b{font-size:15px;background:#071838;-webkit-background-clip:text;background-clip:text;color:transparent}
h5.sec{margin:0 0 10px;font-size:10.5px;letter-spacing:.08em;text-transform:uppercase;color:#64748b;font-weight:750}
.vdet h5.sec{margin-bottom:4px}
.vdet dt{color:#64748b;font-size:11px;margin-top:9px}
.vdet dd{font-size:12.5px;color:#2d3239}
.cp{font-size:11px;color:#64748b;padding:0 3px;border-radius:3px}
.cp:hover{background:rgba(7,24,56,.08);color:#0A2250}
.finp{border-radius:10px;height:32px;border-color:rgba(7,24,56,.16);background:rgba(255,255,255,.9)}
.finp:focus{border-color:#0A2250;box-shadow:0 0 0 3px rgba(7,24,56,.12)}
.dropz{border-radius:12px;border-color:#0A2250;color:#0A2250;background:rgba(239,246,255,.95)}
.sneak{border-radius:0 0 12px 12px;border-color:rgba(7,24,56,.1);background:linear-gradient(180deg,#faf7ff,#fff);color:#64748b}
.past-item{border-radius:10px;margin:6px;border:1px solid rgba(7,24,56,.08);border-bottom:1px solid rgba(7,24,56,.08)}
.past-item:hover{background:linear-gradient(90deg,rgba(7,24,56,.05),rgba(7,24,56,.05))}
.cw-resize:hover,body.resizing .cw-resize{background:linear-gradient(90deg,transparent 4px,#071838 4px,#0A2250 6px,transparent 6px)!important}

/* docked (Labs) */
:root{--dockw:560px}
.cw-layer.right{width:var(--dockw)}
body.docked .main{margin-right:var(--dockw)}
.cw.noinfo .cw-right{display:none}
.cw-layer.right .cw-name{max-width:150px}
.cw-layer.right .cw-sel>button{min-width:92px}
.cw-layer.right .rfoot .hint{display:none}
.cw-resize{position:absolute;left:-5px;top:0;bottom:0;width:10px;cursor:ew-resize;z-index:5}
.cw-resize:hover,body.resizing .cw-resize{background:linear-gradient(90deg,transparent 4px,#2c7be5 4px,#2c7be5 6px,transparent 6px)}
body.resizing{user-select:none;cursor:ew-resize}
body.resizing .cw-layer{pointer-events:none}body.resizing .cw-resize{pointer-events:auto}

/* dock tabs & toasts */
.toast{border-radius:6px;padding:11px 32px 11px 15px;position:relative;animation:tin .22s ease}
.toast .tx-x{position:absolute;right:10px;top:7px;font-size:16px;opacity:.6}
.toast .tx-x:hover{opacity:1}
@keyframes tin{from{opacity:0;transform:translateX(14px)}}
.cw-pagebar .cw-page{max-width:none;flex:1;min-width:0}
.cw-pagebar .cw-page a{min-width:0;flex:0 1 auto;white-space:nowrap}
.cw-pagebar .cw-page i{flex:none}
.toasts{top:58px;bottom:auto}
body.docked .toasts{right:calc(var(--dockw) + 18px)}
.cw-layer .cw-pagebar .cw-page{max-width:none}
.toasts{top:auto;bottom:44px;right:auto;left:210px}
body.docked .toasts{right:auto}
@media (max-width:820px){.toasts{left:70px}}
.toasts{bottom:44px;right:18px;left:auto}
body.docked .toasts{left:210px;right:auto}

/* inline status line (replaces pop-ups) */
.top-title{flex:none}
.top-spacer{flex:1}
.top-status{margin-left:18px;font-size:12.5px;font-weight:600;opacity:0;transition:opacity .25s;max-width:55vw;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;display:inline-flex;align-items:center;gap:7px}
.top-status.show{opacity:1}
.top-status:before{content:"";width:8px;height:8px;border-radius:50%;flex:none}
.top-status.ok{color:#2e7d32}.top-status.ok:before{background:#43a047}
.top-status.err{color:#c62828}.top-status.err:before{background:#e53935}
.top-status.busy{color:#555}.top-status.busy:before{background:#f5a623}
.toasts{display:none!important}

/* SweetAlert2 toast / confirm — AwSomate brand theme */
.swal2-container{z-index:100000!important}
/* Toast must never dim/block the dashboard (esp. sidebar) */
.swal2-container.swal2-toast-shown,
.swal2-container:has(.swal2-toast){
  background:transparent!important;
  backdrop-filter:none!important;
  -webkit-backdrop-filter:none!important;
  pointer-events:none!important;
}
.swal2-container.swal2-toast-shown .swal2-toast,
.swal2-container:has(.swal2-toast) .swal2-popup{
  pointer-events:auto!important;
}
.swal2-container.swal2-bottom-start>.swal2-toast{margin:0 0 18px 18px}
.swal2-container.swal2-bottom-end>.swal2-toast{margin:0 18px 18px 0}
.swal2-popup.swal2-toast.swal-toast{
  font-size:15px!important;border-radius:16px!important;padding:18px 20px!important;
  min-width:320px!important;max-width:420px!important;width:auto!important;
  background:linear-gradient(145deg,rgba(18,10,28,.96),rgba(11,11,15,.94))!important;
  color:#f2f3f7!important;
  border:1.5px solid #60a5fa!important;
  box-shadow:0 16px 40px rgba(0,0,0,.45),0 0 0 1px rgba(96,165,250,.35),0 0 28px rgba(59,130,246,.28)!important;
  backdrop-filter:blur(12px);
}
.swal2-popup.swal2-toast.swal-toast .swal2-title{color:#fff!important;font-size:15.5px!important;font-weight:700!important;margin:0 0 6px!important;text-align:left!important}
.swal2-popup.swal2-toast.swal-toast .swal2-html-container{color:rgba(242,243,247,.9)!important;margin:0!important;text-align:left!important;font-size:14.5px!important}
.swal2-popup.swal2-toast.swal-toast .swal2-icon{
  margin:0 14px 0 0!important;width:2.35em!important;height:2.35em!important;border-width:3px!important;
  box-shadow:0 0 0 4px rgba(96,165,250,.22),0 0 18px rgba(59,130,246,.35)!important;
}
/* Bright brand-blue accents so icons read on the dark toast */
.swal2-popup.swal2-toast.swal-toast .swal2-icon.swal2-warning,
.swal2-popup.swal2-toast.swal-toast-warning .swal2-icon.swal2-warning{
  border-color:#60a5fa!important;color:#93c5fd!important;
}
.swal2-popup.swal2-toast.swal-toast .swal2-icon.swal2-error,
.swal2-popup.swal2-toast.swal-toast-error .swal2-icon.swal2-error{
  border-color:#60a5fa!important;
}
.swal2-popup.swal2-toast.swal-toast-error .swal2-x-mark-line-left,
.swal2-popup.swal2-toast.swal-toast-error .swal2-x-mark-line-right{background-color:#93c5fd!important}
.swal2-popup.swal2-toast.swal-toast .swal2-icon.swal2-success,
.swal2-popup.swal2-toast.swal-toast-success .swal2-icon.swal2-success{
  border-color:#60a5fa!important;
}
.swal2-popup.swal2-toast.swal-toast-success{border-color:rgba(96,165,250,.45)!important}
.swal2-popup.swal2-toast.swal-toast-success .swal2-success-ring{border-color:rgba(96,165,250,.55)!important}
.swal2-popup.swal2-toast.swal-toast-success [class^=swal2-success-line]{background-color:#93c5fd!important}
.swal2-popup.swal2-toast.swal-toast .swal2-icon.swal2-info,
.swal2-popup.swal2-toast.swal-toast-info .swal2-icon.swal2-info{
  border-color:#60a5fa!important;color:#93c5fd!important;
}
.swal2-popup.swal2-toast.swal-toast .swal2-timer-progress-bar-container{
  position:absolute!important;right:0!important;bottom:0!important;left:0!important;
  height:5px!important;overflow:hidden!important;border-radius:0 0 16px 16px!important;
  background:rgba(255,255,255,.14)!important;
}
.swal2-popup.swal2-toast.swal-toast .swal2-timer-progress-bar{
  height:5px!important;
  background:linear-gradient(90deg,#071838 0%,#3b82f6 45%,#93c5fd 100%)!important;
  box-shadow:0 0 10px rgba(59,130,246,.55);
}
.swal2-popup.swal2-toast.swal-toast .swal2-close{color:rgba(255,255,255,.7)!important;font-size:1.4em!important}
.swal2-popup.swal2-toast.swal-toast .swal2-close:hover{color:#fff!important}
.swal-toast-bullets{margin:6px 0 0;padding:0 0 0 1.2em;list-style:disc;text-align:left}
.swal-toast-bullets li{margin:5px 0;line-height:1.4;color:rgba(242,243,247,.92);font-size:14.5px}
/* confirm dialog — match site glass + pink/purple pills */
.swal2-popup.swal-confirm{
  width:min(420px,92vw)!important;padding:28px 26px 22px!important;
  border-radius:22px!important;
  border:1px solid rgba(255,255,255,.7)!important;
  background:
    linear-gradient(160deg,rgba(255,255,255,.96),rgba(239,246,255,.92) 55%,rgba(255,240,247,.9))!important;
  box-shadow:
    0 24px 56px rgba(15,23,42,.22),
    0 0 0 1px rgba(7,24,56,.1),
    inset 0 1px 0 rgba(255,255,255,.9)!important;
  color:var(--text)!important;
  backdrop-filter:blur(16px) saturate(1.15);
  -webkit-backdrop-filter:blur(16px) saturate(1.15);
}
.swal2-popup.swal-confirm:before{
  content:"";position:absolute;left:0;top:14px;bottom:14px;width:4px;border-radius:999px;
  background:var(--primary);
  pointer-events:none;
}
.swal2-popup.swal-confirm .swal-confirm-title,
.swal2-popup.swal-confirm .swal2-title{
  color:#2a1a3a!important;font-size:20px!important;font-weight:700!important;margin:8px 0 8px!important;
}
.swal2-popup.swal-confirm .swal-confirm-text,
.swal2-popup.swal-confirm .swal2-html-container{
  color:#5c4a70!important;font-size:14.5px!important;line-height:1.5!important;margin:0 0 6px!important;
}
.swal2-popup.swal-confirm .swal-confirm-icon.swal2-icon,
.swal2-popup.swal-confirm .swal2-icon{
  margin:0 auto 10px!important;border-width:3px!important;
}
.swal2-popup.swal-confirm .swal2-icon.swal2-warning{
  border-color:rgba(7,24,56,.45)!important;color:var(--primary)!important;
}
.swal2-popup.swal-confirm .swal2-icon.swal2-question{
  border-color:rgba(7,24,56,.45)!important;color:var(--secondary)!important;
}
.swal2-popup.swal-confirm .swal2-icon.swal2-error{
  border-color:rgba(7,24,56,.5)!important;
}
.swal2-popup.swal-confirm .swal2-icon.swal2-error [class^=swal2-x-mark-line]{background:var(--primary)!important}
.swal2-popup.swal-confirm .swal2-icon.swal2-success [class^=swal2-success-line],
.swal2-popup.swal-confirm .swal2-success-ring{border-color:rgba(7,24,56,.35)!important}
.swal2-popup.swal-confirm .swal2-success [class^=swal2-success-line]{background-color:var(--primary)!important}
.swal2-popup.swal-confirm .swal-confirm-actions,
.swal2-popup.swal-confirm .swal2-actions{
  margin:18px 0 0!important;gap:10px!important;width:100%;justify-content:flex-end!important;
}
.swal2-popup.swal-confirm .swal-confirm-yes,
.swal2-popup.swal-confirm .swal2-confirm.swal2-styled{
  height:40px!important;min-width:96px;padding:0 22px!important;margin:0!important;
  border-radius:999px!important;border:1px solid rgba(255,255,255,.28)!important;
  font-size:13.5px!important;font-weight:700!important;color:#fff!important;
  background:var(--primary)!important;
  box-shadow:0 10px 22px rgba(7,24,56,.3),inset 0 1px 0 rgba(255,255,255,.28)!important;
}
.swal2-popup.swal-confirm .swal-confirm-yes:hover,
.swal2-popup.swal-confirm .swal2-confirm.swal2-styled:hover{
  filter:brightness(1.05);background:var(--primary-hover)!important;
}
.swal2-popup.swal-confirm .swal-confirm-cancel,
.swal2-popup.swal-confirm .swal2-cancel.swal2-styled{
  height:40px!important;min-width:96px;padding:0 22px!important;margin:0!important;
  border-radius:999px!important;border:1px solid rgba(7,24,56,.22)!important;
  font-size:13.5px!important;font-weight:700!important;color:#0A2250!important;
  background:linear-gradient(160deg,#fff 0%,#eff6ff 55%,#f8fafc 100%)!important;
  box-shadow:0 6px 14px rgba(7,24,56,.1),inset 0 1px 0 rgba(255,255,255,.9)!important;
}
.swal2-popup.swal-confirm .swal-confirm-cancel:hover,
.swal2-popup.swal-confirm .swal2-cancel.swal2-styled:hover{
  color:var(--primary)!important;background:linear-gradient(160deg,#fff,#eff6ff)!important;
}
.swal2-container.swal2-backdrop-show{background:rgba(18,10,28,.48)!important;backdrop-filter:blur(4px)}
html[data-theme="dark"] .swal2-popup.swal-confirm{
  background:linear-gradient(160deg,rgba(28,22,40,.96),rgba(18,14,28,.94))!important;
  border-color:rgba(255,255,255,.1)!important;color:#e8e8ef!important;
  box-shadow:0 24px 56px rgba(0,0,0,.45),0 0 0 1px rgba(7,24,56,.2)!important;
}
html[data-theme="dark"] .swal2-popup.swal-confirm .swal-confirm-title,
html[data-theme="dark"] .swal2-popup.swal-confirm .swal2-title{color:#f3f3f8!important}
html[data-theme="dark"] .swal2-popup.swal-confirm .swal-confirm-text,
html[data-theme="dark"] .swal2-popup.swal-confirm .swal2-html-container{color:#b9b9c6!important}
html[data-theme="dark"] .swal2-popup.swal-confirm .swal-confirm-cancel,
html[data-theme="dark"] .swal2-popup.swal-confirm .swal2-cancel.swal2-styled{
  color:#e8d5ff!important;border-color:rgba(255,255,255,.12)!important;
  background:linear-gradient(160deg,#2a2238,#1c1828)!important;
}

.su-sub{text-align:center;color:var(--login-muted);margin:-8px 0 18px}
.su-foot{text-align:center;color:var(--login-muted);font-size:12.5px;margin:16px 0 0}
.login-card label small{font-weight:400;color:rgba(197,201,209,.65)}
.inv-link{display:flex;gap:8px;margin-top:6px}.inv-link input{flex:1;font-family:ui-monospace,Consolas,monospace;font-size:12px}
.pill-pend{display:inline-block;background:#fff4e0;color:#a15c00;border-radius:10px;padding:1px 9px;font-size:11.5px;font-weight:600}
.pill-exp{background:#fdecea;color:#b3261e}

/* dark theme surface overrides */
html[data-theme="dark"] .status-menu{background:var(--panel);box-shadow:var(--shadow)}
html[data-theme="dark"] .status-menu button{color:var(--text)}
html[data-theme="dark"] .status-menu button:hover{background:var(--hover)}
html[data-theme="dark"] .hello:after{background:var(--primary)}
html[data-theme="dark"] .hero p{color:var(--muted)}
html[data-theme="dark"] .hero-empty p{color:#b6becc}
html[data-theme="dark"] .vt tbody tr:hover td{background:var(--hover)}
html[data-theme="dark"] .vt tr.incoming-row td{background:rgba(7,24,56,.08)}
html[data-theme="dark"] .vt tbody tr.incoming-row:hover td{background:rgba(7,24,56,.14)}
html[data-theme="dark"] .vsec.hot .vsec-h{background:rgba(7,24,56,.1)}
html[data-theme="dark"] .cw-sel .menu,
html[data-theme="dark"] .sc-pop,
html[data-theme="dark"] .emo-pop,
html[data-theme="dark"] .ibox,
html[data-theme="dark"] .cw-tabs,
html[data-theme="dark"] .cw-msgs,
html[data-theme="dark"] .cw-reply,
html[data-theme="dark"] .past-item,
html[data-theme="dark"] .hist-side,
html[data-theme="dark"] .stats3,
html[data-theme="dark"] .assign{background:var(--panel);color:var(--text);border-color:var(--line)}
html[data-theme="dark"] .modal-box{
  color:var(--text);border-color:rgba(255,255,255,.1);
  background:
    radial-gradient(circle at 100% 0%,rgba(7,24,56,.28),transparent 42%),
    radial-gradient(circle at 0% 100%,rgba(7,24,56,.32),transparent 45%),
    linear-gradient(160deg,#1a1d28 0%,#221830 55%,#1a2030 100%);
}
html[data-theme="dark"] .mh2,html[data-theme="dark"] .mf2{border-color:rgba(255,255,255,.1)}
html[data-theme="dark"] .mh2 b,html[data-theme="dark"] .tm-agents td{color:var(--text)}
html[data-theme="dark"] .cw-tabs button,
html[data-theme="dark"] .rtabs button{background:var(--panel-2);color:var(--muted);border-color:var(--border)}
html[data-theme="dark"] .cw-tabs button.on{color:#fff;background:#071838!important}
html[data-theme="dark"] .rtabs button.on{background:var(--panel);color:var(--text)}
html[data-theme="dark"] .rtabs{background:var(--panel-2);border-color:var(--line)}
html[data-theme="dark"] .sneak,
html[data-theme="dark"] .bulk,
html[data-theme="dark"] .endscreen{background:var(--panel-2);color:var(--muted);border-color:var(--line)}
html[data-theme="dark"] .mrow .fc{background:var(--panel-2);border-color:var(--border);color:var(--text)}
html[data-theme="dark"] .finp,.code{background:var(--input-bg);border-color:var(--border);color:var(--text)}
html[data-theme="dark"] .tile.on{background:var(--panel-2);border-color:var(--border)}
html[data-theme="dark"] .kbd{background:var(--panel-2);border-color:var(--border);color:var(--text)}
html[data-theme="dark"] .cw{
  background:
    radial-gradient(ellipse 60% 40% at 0% 0%,rgba(7,24,56,.16),transparent 55%),
    radial-gradient(ellipse 50% 35% at 100% 100%,rgba(7,24,56,.18),transparent 50%),
    linear-gradient(160deg,#14121c 0%,#1a1528 55%,#16101f 100%);
  border-color:rgba(255,255,255,.08);
}
html[data-theme="dark"] .cw-left>div:first-child,
html[data-theme="dark"] .ibox{background:var(--panel)!important;border-color:var(--line)}
html[data-theme="dark"] .mrow.v{background:linear-gradient(90deg,rgba(7,24,56,.12),transparent 70%)}
html[data-theme="dark"] .mrow.a{background:linear-gradient(90deg,rgba(7,24,56,.14),transparent 70%)}
html[data-theme="dark"] .mrow .tx,html[data-theme="dark"] .mrow .nm{color:var(--text)}
html[data-theme="dark"] .vchip{color:#dbeafe;background:rgba(7,24,56,.22);border-color:rgba(255,255,255,.1)}
html[data-theme="dark"] .past-item:hover{background:var(--hover)}
html[data-theme="dark"] .send-btn{color:#fff!important}
html[data-theme="dark"] .tag{background:#2a2140;color:#d7c7ff}
html[data-theme="dark"] .cnt-badge{background:var(--panel-2);color:var(--muted)}
html[data-theme="dark"] .top-status.busy{color:var(--muted)}
html[data-theme="dark"] .su-sub,.su-foot,.login-card label small{color:var(--login-muted)}
html[data-theme="dark"] .set-tips,html[data-theme="dark"] .panel,html[data-theme="dark"] .home{color:var(--text)}
html[data-theme="dark"] select.sel,
html[data-theme="dark"] select.sel-pill,
html[data-theme="dark"] .mb2 select.inp{
  color:#fff!important;border-color:rgba(255,255,255,.2);background-color:var(--primary)!important;
}
html[data-theme="dark"] select.sel option,
html[data-theme="dark"] select.sel-pill option,
html[data-theme="dark"] .mb2 select.inp option{color:#e6e8ee;background:#1a1d28}